Software Engineer - ServiceNow - ITSM & SPM

Costco IT is responsible for the technical future of Costco Wholesale , the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family . Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Software Engineers perform development work across the technology stack (both front-end / back-end expertise). They are versatile in how they can add value, demonstrating the ability to manage the completion of projects that involve databases, backend services, or the development of front-end applications. They should be able to demonstrate a strong understanding of emerging technologies to support the development of new solutions. Software Engineers understand the full technology stack and underlying applications, services, and databases in order to ensure optimal performance.

The Software Engineer would be responsible for developing, designing, troubleshooting, and maintaining the Costco ServiceNow platform. The Engineer’s primary focus would be the ITSM application within the ServiceNow platform, as well as other systems and applications. The Software Engineer will provide analysis of problems while working toward solutions to technical issues; deploy new releases and / or enhancements; maintains and supports the platform’s operational functions; and performs system and integration testing. This person will provide platform configuration and customization assistance including, but not limited to; gathering requirements from stakeholders and writing user stories, workflow administration, report setup, data imports, custom scripting, and third-party software integrations. A successful candidate will be flexible and willing to learn and assist in different areas of the team, as well as, possess a sense of urgency and adapt to changing priorities.

ROLE

• Supports release planning activities in conjunction with Product Owners and teams.
• Identifies high-level requirements to support the definition and refinement of a robust testing strategy.
• Supports the Product Owner with the identification and definition of enablers / work items to support the architectural runway of a given product / application.
• Defines the non-functional requirements (e.g., performance, security, resiliency, etc.) which support the development of epics and user stories aligned to a value stream.
• Identifies technical dependencies across several product / application teams to support the implementation of new or enhanced functionality.
• Performs development, optimization, and automation activities to support the implementation of a product / application.
• Develops and implements front-end architecture to support user interface concepts.
• Increases proficiency and understanding of relational and non-relational databases, distributed application architectures, user interfaces and user experience, quality assurance, security concerns, and business value creation.
• Drives engineering best practices to deliver higher quality and scalable solutions.
• Provides the team with the development strategy, solution recommendations, and estimates for a given product / application.
• Participates in scrum ceremonies (sprint planning, retrospective, showcases / demos, stand-ups, backlog refinement, etc.).
• Creates and executes unit tests which validate the code changes made to support the implementation of a user story.
• Uses test driven development (TDD) practices to assist with the detection / recognition of software defects early in the development process.
• Estimates, plans, and manages all implementation tasks and reports on development progress.
• Designs, builds, debugs, optimizes, and implements solutions in approved tool sets and databases.
• Develops high-quality, efficient, and fault tolerant software.
• Supports, extends, and builds automated CI and CD pipelines.
• Designs and delivers DevSecOps automation for app deployment and testing.
• Uses APM / monitoring tools such as Dynatrace / Splunk and browser tools to perform request purepath / waterfall analysis to identify bottlenecks and suggest improvements.
• Participates in the development and documentation of department standards and best practices, and mentors’ Junior Engineers.
• Provides the team with solution recommendations and estimates for a given product / application.
• Identifies deficiencies within a product / application’s code base and identifies opportunities to improve overall code quality.
• Collaborates with team members (e.g., Systems Architects, Systems Analysts) to define project specifications and release documentation for all phases of the product development cycle from product definition to design, through implementation.
• Conducts peer code reviews for the software changes made by other engineers within a team.
• Provides daily support of the ServiceNow platform; including script development, configuration, integration and administration.
• Creates process documentation for the team and provides internal training to team members.
• Provides 24x7 on call support as part of a scheduled rotation with other team members.

REQUIRED

Recommended

Required Documents

California applicants, please click to review the Costco Applicant Privacy Notice.

Pay Ranges :

Level 1 - $85,000 - $110,000

Level 2 - $105,000 - $135,000

Level 3 - $130,000 - $160,000

Level SR - $150,000 - $190,000, Bonus and Restricted Stock Unit (RSU) eligible

Level STF - $180,000 - $225,000, Bonus and Restricted Stock Unit (RSU) eligible

We offer a comprehensive package of benefits including paid time off, health benefits - medical / dental / vision / hearing aid / pharmacy / behavioral health / employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

If hired, you will be required to provide proof of authorization to work in the United States. In some cases, applicants and employees for selected positions will not be sponsored for work authorization, including, but not limited to H1-B visas.