516321 - Account Manager (San Antonio, TX)

Job Details

The account manager is responsible for managing relationships with clients and customers, ensuring their needs are met and providing them with excellent service. They serve as the primary point of contact between the company and the client, addressing any issues or concerns that may arise. Our account managers also work to identify new business opportunities and upsell products or services to existing clients. This includes selling capital equipment, disposables, software, and services within the hemostasis management and cell salvage portfolios in the hospital division. This role will support the south Texas region, ideally from the greater San Antonio area with up to 50% travel.

In this role you will influence superior standards of care through complex technologies targeting acute care surgical and critical care environments including but not limited to specialties and call points such as cardiovascular surgery, anesthesia, trauma, intensive care, perfusion, orthopedics, ob / gyn, neurosurgery, laboratory medicine, information technology, hospital administration, and supply chain while focusing on growing existing business and prospecting new business.

Territory management :

• Accountable for overall territory management, achievement of equipment and consumable sales goals, profitability, and account management within the assigned product lines
• Develop and execute comprehensive territory plans by account to increase revenue and secure new business
• Provide accurate and timely quarterly sales forecasts
• Partner with cross-functional counterparts (especially clinical specialists) as appropriate to effectively deliver and drive the adoption of our technologies
• Maintain existing business, including ensuring accounts remain contractually compliant, and incremental business is achieved
• Resolve customer concerns through accurate and timely investigations; swiftly develop and implement corrective actions to ensure outstanding service for our customers and clients
• Keep up-to-date account data within CRM, including contacts and pipeline opportunities
• Travel up to 50% depending on the territory and need

Product sales :

Implementation & support :

Collaboration & feedback :

Qualifications / education :

EEO policy statement