B2B Billing & Collections Specialist

Job Description

Job Description

Overview

CORT is seeking a full-time Accounts Receivable Collections and Support Specialist to work with our national, commercial accounts. The ideal candidate will be skilled at building customer relationships, with experience in commercial collections and customer support.

The primary responsibility of this position is to review and adjust client invoices for accuracy and for keeping over 30 days past due delinquencies within designated percentage guidelines by performing collection procedures on assigned commercial accounts. This responsibility includes the resolution of all billing and collection issues while providing excellent customer service to both internal and external customers.

During the training period, this is an onsite role that reports to the office each day, however, after training, employees will have the option to work a hybrid schedule with 3 days in office and 2 days from home.

Schedule : Monday-Friday 8am to 4 : 30pm

Responsibilities

• Review, adjust, reconcile and send monthly invoices to assigned commercial account customers.
• Contact customers, by telephone and email, to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and escalate collection issues as appropriate to resolve.
• Determine proper payment allocation as required or requested by A / R processing personnel.
• Resolve short payment discrepancies that customers claim when making payment.
• Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately.
• Based on established policy and on a timely basis, investigate and resolve on-account payments received and other credits / debits that have not been assigned to an invoice.
• Resolve and clear credit balance invoices before such invoices age 60 days.
• Prepare monthly collection reports to be submitted to Management.

Qualifications