Service Administrator

Service Administrator

The Service Administrator position will act as first contact for customers, which includes internal customers, whether on the phone, in person or email. You will also perform customer service duties in the Service Department including preparing quotations for customers, doing appraisals of equipment, and other miscellaneous duties. May also coordinate with foreman and mechanics to schedule work.

This position will be located at Bloomington, MN branch for Aspen Equipment and reports to the Operations Manager.

Essential Job Functions

Walk-In Customer Service

• Immediate scheduling of shop / field service work
• Check in vehicle upon its arrival
• Answer customer questions (i.e. scheduling new jobs, update existing job status, providing general information about Aspen service)
• Follow up on work already performed : answer questions, reschedule if unit must return
• Estimate / quote request for future work

Pre-Scheduled Customer Service

Other Duties

Job Requirements

Benefits

Health & Safety Requirements

Pay

Working Conditions

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position will work in a normal office environment with exposure to the shop floor as required. May have exposure to elements such as extreme temperatures and various weather conditions, dirt, dust, fumes, smoke, unpleasant odors and / or loud noises. While performing the duties of this job, the employees is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. There is frequent lifting and / or moving of up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color and peripheral vision, depth perception and ability to adjust focus.