Reg E Dispute Processor

Reg E Processor

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC bank hires talented, creative, and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement, and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

This is an in-office position.

Department : 775 Fraud

Job Summary : Reg E Processor will be responsible for understanding Regulation E, managing general ledger (GL) accounts, and answering customer inquiries in a friendly and courteous manner.

Job Description :

Essential Job Functions :

• Serve as key liaison to Fraud / Reg E division for addressing specific functions related to debit card, ATM, ACH disputes and other Reg E disputes.
• Delivering exceptional service to our customers, resolving any issues / concerns, by swiftly answering customer inquiries in a friendly and courteous manner.
• Process Debit Card, ATM, and ACH disputes following Reg E, NACHA, Visa and bank procedures.
• Understand core systems, applications, and technical platforms.
• Identifying recoverable transactions and initiating merchant chargebacks / representments.
• Investigates claims to validate the authenticity of the request.
• Monitor and correct bot processes as utilized by the department to process debit card POS disputes.
• Preparing and ensuring customer notifications are sent within applicable regulatory requirements.
• Validate bill payments and respond or escalate to appropriate personnel.
• Understand, research, and clear exceptions on general ledgers and resolve exceptions.
• Other duties as required by the Fraud / Reg E Department.

Skills :

Education :