Sr Analyst, Business Operations

PayPal Sr. Analyst

This job independently collaborates within the organization to enhance the quality, efficiency, and effectiveness of processes and programs. They operate outside of defined processes to determine appropriate actions while considering alternative solutions.

Essential Responsibilities:

• Independently plan and execute operational processes.
• Collaborate internally to optimize workflows and drive process improvements.
• Influence the quality, efficiency, and effectiveness of business processes.
• Determine appropriate actions while considering alternative solutions.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Create, analyze, maintain, and report on performance measures and key performance indicators (KPIs).

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications:

The PCIS Business Operations team enables leaders and teams to plan, operate, and deliver effectively by providing integrated strategic execution, service delivery, and resource management support. Acting as trusted partners, we coordinate planning and governance alongside budgets, vendors, workforce planning, and communicationsensuring the organization is aligned, well-resourced, engaged, and positioned to deliver impact.

This Sr. Analyst will work closely with the Business Operations lead to help turn priorities into action. The role sits at the center of planning, workforce and budget oversight, and operating rhythmsbringing structure, visibility, and follow-through to critical initiatives across the organization.

Business Operations is here to support and enable our teams. Success in this role is rooted in building strong, trusted relationships across stakeholders and being comfortable navigating ambiguity. We're looking for someone who brings a service mindset, exercises sound judgment, and helps simplify complexity so teams can focus on delivering impact.

Strategic Planning & Prioritization:

• Support planning cycles by guiding the development of OKRs and associated project charters, ensuring clarity in scope, ownership, and outcomes.
• Assist with coordination of our prioritization process, including business case review, stakeholder alignment, and follow-through on key actions.
• Contribute to quarterly OCISO consultations by synthesizing updates across workforce, budget, resourcing needs, and OKR progress.

Workforce Planning:

• Manage job requisitions and maintain visibility into open roles and hiring progress.
• Track headcount against plan and support quarterly contingent workforce forecasting.
• Assist in development and tracking of incremental resourcing requests and business cases.

Expense & Vendor Governance:

• Oversee expense intake and reporting, maintaining clear visibility into spend versus budget.
• Coordinate vendor lifecycle activities (new engagements, renewals, deprecations) in partnership with Vendor Management, Sourcing, and Finance.
• Support quarterly vendor health reviews and annual vendor strategy discussions with leadership.

Strategic Projects & Operational Support:

• Contribute to high-impact initiatives and special projects as needed.
• Proactively identify opportunities to improve processes and simplify how teams work.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeingphysical, emotional, and financialdelivering meaningful value where it matters most.?We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.