Workforce Management Director

A company is looking for an Associate Director, Workforce Management.

Key Responsibilities

Build and refine forecasting and capacity models incorporating volume trends and operational goals

Partner with various departments to translate automation and product changes into staffing and operational decisions

Lead multi-scenario planning using advanced analytical techniques to support workforce and financial decisions

Required Qualifications

6+ years of experience in workforce planning, operational analytics, FP&A, or strategic operations

Strong analytical and modeling skills with the ability to synthesize complex data

Experience influencing senior stakeholders through data narratives and strategic recommendations

Bachelor's degree or equivalent professional experience

Proficiency in SQL, BI tools, and advanced Google Sheets / Excel