AV Technician I Videoconferencing Specialist

Join New Era Technology where People First is at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.

New Era Technology offers :

Full Benefits

Medical

Dental

Vision

401K match

28 PTO Days including company holidays

SUMMARY :

We currently have an opportunity for a AV Technician I : Video Conferencing Specialist to support a large financial environment. At least 5 years Global Financial Services Healthcare or Pharmaceutical experience is preferred.

HIERARCHY : No direct reports.

PRIMARY DUTIES :

• The Video Conferencing Specialist role will support and collaborate with the customers management team and other departments to deliver an array of managed services surrounding the utilization operation and implementation of Audio Visual / Video Conferencing
• This role will facilitate the customers AV / VC needs both in-person and virtually
• Own support maintain and troubleshoot industry leading AudioVisual & control systems for customers conference rooms / centers multipurpose rooms Unified Communication (UC) & cloud platform in new facilities and legacy conference rooms
• Perform routine in-person & remote preventative maintenance testing and problem diagnosis of fully integrated state-of-the-art AV / Control systems comprising of but not limited to video & audio conferencing video switching digital video transport projection sound & microphone reinforcement audio distribution scheduling panels etc
• Assist with customer meetings / functions that require use of existing AV infrastructure including but not limited to audio & video conferencing webinars & webcasting visual display and control system operations (Crestron Cisco etc)
• Setup run and breakdown of live events and affiliated AV equipment
• Prepare and stage systems for Quality Control testing as applicable
• Responsible for troubleshooting hardware and applications providing technical support & problem solving
• Work with IT and cross-functional business partners to support scalable and leading-edge A / V systems
• Collaborates with Desktop Group Systems Administrators Facilities Voice Operations to ensure customer satisfaction
• Works with external / internal teams to plan implement and support global office builds & integrations as needed
• Provides timely resolution of problems or escalation on behalf of customer to technical staff or management
• Provide client training as needed
• Exhibits a high level of professionalism and is passionate about providing outstanding customer service
• Documents status of issues and provides updates to management team and end users
• Maintains standard operating procedures best practices and customer service guidelines
• Drives quality and adherence to best practices within the team

COMPENTENCY :

REQUIRED EDUCATION : Bachelors Degree or Equivalent

EXPERIENCE : 3-5 Years

LANGUAGE SKILLS : English

PHYSICAL DEMANDS :

WORK ENVIRONMENT : Onsite

EXPECTED HOURS OF WORK : Monday through Friday from 9am to 5 : 30pm with occasional work on weekends or off hours as dictated by client onsite management. Total shift not to exceed 8 hours of work 1 hour lunch two 15 minute breaks.

TRAVEL : Local Commute

QUALIFICATIONS : To perform the job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.

EEO / AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race national origin religion pregnancy marital status gender identity age physical or mental disability or covered veteran status.

In addition to federal law requirements New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

New Era Technology Inc. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).

View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @ . If you suspect fraudulent activity please contact us immediately at .

Required Experience :

IC

Key Skills

E & I,Low Voltage,Customer Service,Hospitality Experience,Computer Networking,Computer Skills,Cabling,Customer Support,Schematics,Human Resources,Power Tools,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1