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Counter Manager, Department Stores
Counter Manager, Department StoresBIOLOGIQUE RECHERCHE • Costa Mesa, CA, US
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Counter Manager, Department Stores

Counter Manager, Department Stores

BIOLOGIQUE RECHERCHE • Costa Mesa, CA, US
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Counter Manager Summary :

  • As the Counter Manager, you are the ambassador of our brand within the department store.  You are responsible for driving sales performance, overseeing spa operations, and managing a team of estheticians and brand ambassadors.  Through expert product knowledge, refined client service, and strong team leadership, you will elevate the in-store experience, growt he client base, and ensure every touchpoint reflects the prestige of the brand.

Key Resonsibilities :

  • Team Leadership & Talent Development Lead, coach and develop a high-performing team of estheticians and sales associates to achieve individual and counter goals.
  • Conduct regular training on product knowledge, luxury client service, and retail best practices.
  • Foster a collaborative adn supportive team culture rooted in excellence, consistency, and brand integrity.
  • Sales Strategy & Event Execution Own and manage counter sales projections, busines & sales strategy, client experience & team success.   Maximize sales through proactive outreach, personalized clienteling and strategic event planning.   Implement retail activations, new product launches, and promotional initiatives that drive traffic and boost conversion.
  • Monitor performance KPIs, optimize staffing, and report key metrics to brand and department store stakeholders.
  • Client Experience & Skincare Expertise Deliver personalized skincare consultations and educate clients on high-performance regimens that align with their skin goals.   Ensure every guest receives an exceptional experience, whether shopping at the counter or visitng the spa suite.  Serve as the lead authority on brand positioning, ingredients, and service p hilosophy providing a luxurious and informative client journey.
  • Spa Appointment & Treatment Coordination Oversee the daily schedule and operations of the in-store spa suite, ensuring efficiency, accuracy, and a seamless client flow Manage the booking, confirmation, and follow-up process for facial appointments and treatment services.
  • Ensure estheticians are supported with the tools, protocols, and timing required to deliver exceptional treatments Operations & Visual Merchandising Maintain an elevated counter and spa environment through meticulous cleanliness, inventory management, and visual presentation.
  • Ensure compliance with all health, safety, and operational procedures in collaboration with store management.
  • Manage POS transaction, daily opening / closing, and ensure accuracy of reporting and spa appointment records.

    • Experience & Qualifications :

  • Minimum 3 years of experience in a luxury skincare, spa, or beauty retail environment Prior experience managing teams and spa or treatment room operations preferred Strong skincare knowledge and a passion for wellness adn results-driven services Must be available to work a flexible scheule including weekends, evenings, and holidays Core Compentencies : Leadership presence with the ability to coach, inspire, and hold a team accountable High-touch service skills with strong emotional intelligence and discretion Sales-driven mindset with clienteling expertise and goal orientation Organizational excellence and the ability to manage both service and retail operation Technical Proficiency : Proficiency in appointment scheduling systems, department store POS, and CRM tools Comfortable analyzing performance reports and translating insights into action Powered by JazzHR
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    Department Manager • Costa Mesa, CA, US

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