Program Manager (Deputy Director)

Summary

You will serve as a Deputy Director for Small Business Administration (SBA), Field Operations Center East (FOCE) in Atlanta, GA or Field Operations Center West (FOCW) in Citrus Heights, CA. This position shares responsibilities with the Director in planning, directing, managing, and evaluating the functions of the FOC, the execution phases of the disaster loan-making program; supervise management and staff assigned to various departments either personally or through subordinates.

Duties

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As a Program Manager (Deputy Director) at the GS-0340-14, some of your typical work assignments may include :

• Assists the Director in the development of operational plans, staffing strategies, procedural guidance, and resource allocations needed to support disaster loan program delivery. Participate in budget development and monitoring to ensure effective and efficient use of funds.
• Monitors Center performance goals and analyzes program delivery results within assigned operational areas. Identifies trends, issues, or performance gaps and endorses corrective actions for Director approval. Ensures compliance with national standards and supports consistent implementation of ODR&R policies and procedures.
• Represents the Center Director at meetings with SBA program offices, FEMA, state and local officials, and other external stakeholders. Participate in briefings, disaster coordination efforts, and operational planning discussions.
• Communicates operational updates, staffing / resource needs, and coordination issues to the Director and DR&R leadership. Supports communication with state emergency management organizations regarding damage assessments, program requirements, preliminary disaster information, and operational matters.
• Supervises subordinate managers responsible for field operations, public information, loan closing, administrative functions, and IT support.

This position is also being announced under Delegated Examining Procedures, open to the general public, announcement # DE-26-FOCE / W-12866523, you will need to apply in order to receive consideration.

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.

Requirements

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Conditions of employment

Qualifications

Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement.

TIME-IN-GRADE : If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled

Experience : To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-14 : To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-13 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following :

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications website : Program Management Series 0340

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by 11 : 59 pm (Eastern Time) on 02 / 03 / 2026.

Education

Education may not be substituted for experience for this position.

Additional information

Reasonable Accommodation Requests : If you have a disability (physical or mental) covered by the Rehabilitation Act of 1973, as amended and Americans with Disabilities Act 1990, that would interfere with completing the USAHire Assessments, you will have the opportunity to request a reasonable accommodation (RA) in your online application. Requests for RA for the USAHire Assessments and appropriate supporting documentation must be received prior to starting the assessments. Decisions on requests are made on a case-by-case basis. After notification of the adjudication of your request, if you meet the minimum qualifications of the position, you will receive an email invitation to complete the USAHire Assessments. You must complete all assessments within 48 hours of receiving the invitation, if you received the link after the close of the announcement. To determine if you need an RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Career Transition Assistance Plan (CTAP) helps "surplus" or "displaced" federal employees improve their chances of finding a new job in their current agency (intra-agency, i.e. SBA employees only). Interagency Career Transition Assistance Plan (ICTAP) applies to employees who have been or will be involuntarily separated from a Federal service position within the competitive service. To receive selection priority for this position, you must : 1) meet eligibility criteria; 2) be rated well-qualified for the position (score of 85 or better) based on your responses to the assessment; 3) the position to which you are applying MUST BE in the Local Commuting Area of the position of record from which you are being displaced; and 4) submit the appropriate documentation to support your ICTAP eligibility. Click here for more information. You MUST submit a copy of your separation notice or other proof of eligibility.

EEO Statement : The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.

Selective Service : If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. For additional information visit www.sss.gov.

Noncompetitive Appointment Authorities : For more information on noncompetitive appointment authority eligibility requirements : Persons with Disabilities - Schedule A Special Hiring Authority for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities - Subpart F

Veterans Employment Opportunity Act (VEOA) -VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce. To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service. If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.