Assistant II - TLED Computer Centers (Hourly)

Job Description :

PLEASE SEE BELOW FOR SHIFT HOURS AND LOCATIONS

South Austin (1 Position) - Tuesday and Thursday, 8 : 00am to 5 : 00pm

Description of Duties and Tasks

Assists students, faculty, and staff with technical issues in the Computer Center (students), or other designated student technical support areas on campus.

Appropriately identifies and coordinates second level requests when special access is required to resolve customer inquiries.

Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.

Provides feedback on frequent support requests for training opportunities.

Communicates and coordinates with internal departments.

Will be responsible for checking out technology to students (computer center) or faculty and staff (media center) including but not limited to : iPads, calculators, webcams, etc.

Enters data, maintains files, records, logs, through use of tracking systems.

May serve as a technical resource for computer hardware and software.

Knowledge

Customer service principles and practices.

Technical support practices, standards, and protocols in regard supporting students, faculty, and staff, both in-person and virtually.

Computer applications including (but not limited to) Windows, Mac, Internet browsers, smart phones, tablets, and multimedia equipment.

Skills

Maintaining an established work schedule.

Effectively using listening skills.

Drafting effective written communications.

Showing initiative and being able to quickly adapt to changes.

Effectively using interpersonal and communications skills including tact and diplomacy.

Effectively using organizational and planning skills with attention to detail and follow-through.

Establishing and maintaining effective collegewide working relationships.

Maintaining confidentiality of work-related information and materials.

Technology Skills

Demonstrated proficiency using standard office software applications.

Use a multi-line hard and / or soft phone.

Keyboarding skills with emphasis on speed and accuracy.

Able to navigate multiple operating systems and brows and able to cross reference across multiple databases and resource materials.

Other Preferred Technology Skills

Working knowledge of Blackboard

Working knowledge of Microsoft Office and Google Docs

Working knowledge of tablets (iPads / Android)

Working knowledge of Microsoft Windows

Working knowledge of Apple MacOS, iOS and iPadOS

Bilingual in English / Spanish

Working knowledge of any or all of the following college oriented areas : Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, and Continuing Education, Early College Start, and Student Resources.

Experience with audio-visual technology and multimedia systems

Required Work Experience

Previous customer service experience.

Required Education

High School Diploma.

Preferred Education

Associate degree or higher.

Physical Requirements

Work is routinely performed in a standard office or similar environment.

Subject to standing, walking, sitting, bending, reaching, kneeling, pushing, and pulling.

Occasional lifting of objects up to 10 pounds.

Safety

Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Hours

Please see hours and locations at the top of this job description.

Pay Rate

$24.10 / hour

Number of Openings :

Job Posting Close Date :

February 25, 2026