Customer Service Administrator

About Us

We are a full-service HVAC building automation chiller and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated single-source solutions include turnkey in-house capabilities with design assistance as well as engineering applications and automated control systems.

Job Summary

The Customer Service Administrator is responsible for supporting the Local Branch its Service Operations and Sales Teams. They will work closely with Sales Representatives and field personnel. Tasks or support requested will include but not be limited to assisting with preparing bid proposals for new and existing customers and following up with open proposals. The Customer Service administrator will also complete project delivery binders support the maintenance contract renewal process and perform specific administrative tasks related to customer support.

Essential Duties & Responsibilities

Learn and understand the COINS TI System.

Manage Presale Report.

Process daily Additional Work Reports.

Generate small quotes / proposals accordingly

Attend all maintenance contract renewal meetings

Support the preparation of bid temps and proposals related to maintenance contracts

Communicate with sales account managers regarding renewals being addressed

Review Approve and Update Equipment Files in the COINS TI System.

Communicate with vendors as needed to gather costs for services that need to be quoted

Amend adjust change scopes bid temps presentation documents etc. as required or requested.

Prepare booking packages for work quoted and sold by CSR or as requested by management

Present new technology and enhanced PM services when presented with an opportunity

Report all findings customer opinions pictures and results to company leadership

Maintain constant communication with the Branch Service or Salesperson being supported.

Attend and participate in sales and operational meetings

Build a rapport with new and existing customers to maintain positive relationships and trust.

Assist with dispatch activities as needed for additional coverage.

Perform other tasks as assigned.

Qualifications

High School Diploma or equivalent experience

2 years experience in customer service

Experience in HVAC is preferred

Strong customer presentation skills and a demonstrated sales aptitude

Strong computer skills using MS Office required.

Competitive nature

Reliable self-driven organized articulate and goal-oriented.

Excellent problem-solving skills

Ability to communicate clearly manage time effectively multi-task & prioritize.

Able to identify different types of customer personalities and adapt / respond accordingly

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer / Veterans / Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees : There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.

Geographic Disclosure

Compensation Range : $27 - $29 per hour

Benefits : We are committed to providing employees a comprehensive benefits package which includes medical dental and vision coverage along with health savings and flexible spending accounts life insurance disability a 401(k) Savings Plan College Coach and employee assistance program.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Department / Functional Area : Administrative Services

Experience : years

Vacancy : 1

Hourly Salary Salary : 27 - 29