HVAC Service Technician

Glasco Heating & Air Conditioning - HVAC Service Technician

Location: South Windsor, CT

Are you tired of feeling undervalued in your current role? Frustrated by the lack of growth opportunities and support? Do you long to work for a company that truly values your expertise and dedication?

At Glasco Heating and Air Conditioning, we understand the challenges HVAC Service Technicians face. That's why we've built a company culture centered around appreciation, growth, and excellence. Since 1994, we've been the trusted name for HVAC solutions, and we're passionate about delivering exceptional service and ensuring the comfort and safety of our customers' homes. From expert installation of top brands like Lennox, Bradford White, and Mitsubishi Electric, to comprehensive cleaning and preventive maintenance plans, our team of dedicated professionals is committed to excellence.

We believe in fostering a culture of growth, teamwork, and customer-centric service. Our employees are our greatest asset, and we invest in their development through continuous training and support.

When you join Glasco, you're not just starting a job-you're joining a family. We celebrate our successes together, support each other through challenges, and are united by a common goal: to provide the best HVAC services in the industry. Join us and be part of a team that values your skills, encourages your growth, and recognizes your contributions.

In exchange for your skillset and commitment, we offer:

- Company vehicle, gas card, cell phone, and tablet

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Tool account

- Safety shoe reimbursement

- Family & friends discounts on services

- Yearly Performance Reviews

Top Candidates will be reliable and possess a "customer first" work ethic along with a passion for providing our customers with the best solutions possible.

Service Technician Success Metrics:

• Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Response Time: Respond to service requests within Glasco's defined time frame. Timely response ensures customer comfort and builds trust.
• Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Service Agreement Enrollment: Successfully enroll customers in Glasco's service agreements, promoting long-term customer relationships and recurring revenue.
• Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned

$30 - $40 an hour

Compensation includes a lucrative hourly wage plus incentives

Join Glasco Heating and Air Conditioning and be part of a team that is dedicated to excellence, customer satisfaction, and professional growth. Apply today and help us continue our tradition of providing top-quality HVAC services since 1994!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.