AIOC Process Development & Impact Coordinator - AIOC - SFO (1824)

AIOC Process Development & Impact Coordinator

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco, is committed to being a diverse, equitable, and inclusive employer. SFO is more than an airport we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in environmental sustainability, equity, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience. Our mission is to deliver an airport experience where people and our planet come first.

APPOINTMENT TYPE : Temporary Exempt (TEX), Category 18 : This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

Specific information regarding this recruitment and position are listed below :

• Application Opening : Monday September 15, 2025.
• Application Deadline : Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5 : 00 PM on Friday, September 26, 2025.
• Compensation : $141,050 to $171,470 Annually
• Work Schedule : Full-time, 40 hours per week. Shift times may vary and employees must be able to work day, swing or night shifts as needed, which may include weekends and holidays.
• Work Location : San Francisco International Airport Airport Integrated Operations Center.

The Airport Integrated Operations Center (AIOC) will be SFO's 24 / 7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

Under direction from the Operations Planning Team Leader, the AIOC Process Development & Impact Coordinator will lead the development of the AIOC's operational framework through process development, while also serving as the central resource for monitoring and mitigating operational impacts. The AIOC Process Development & Impact Coordinator will design, document, and implement standard operating procedures, workflows, and best practices; assess current practices to identify improvement opportunities; and integrate innovative solutions that improve efficiency, strengthen communication, and enhance operational readiness. The AIOC Process Development & Impact Coordinator will also maintain awareness of all projects, major events, and activities that may impact airport operations, working proactively with internal and external stakeholders to evaluate potential impacts and develop mitigation strategies. This role bridges the functions of process improvement and impact forecasting to ensure both operational continuity and long-term efficiency gains for the AIOC.

Essential functions and duties include :

Education : Possession of a Baccalaureate Degree from an accredited college or university, AND Experience : Five(5) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution : Experience Substitution : Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience. Education Substitution : Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualification :

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Note : Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.

Selection Procedures : After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following :

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.