Production Operations Manager

Location: Coppell, TX, United States

Summary
The Manager of Production Operations reports to the Director of Operations and is responsible for all aspects of printing in a production operations environment. The role oversees Operations Supervisors across multiple shifts, ensuring productivity, quality, client and associate satisfaction. The Manger of Production of Operations plays a critical role in translating strategic vision into day-to-day execution, driving operational excellence, and fostering a culture that puts clients and associates at the forefront.

Mid Shift Manager: Monday - Friday 12:00 PM - 8:00 PM, with some flexibility required during training and peak times.

Qualifications:

• Associate or bachelors degree (Business Management, or a related field) preferred, or equivalent experience
• 3-5 years of management experience in a high-paced environment, with 1-2 years of relevant print/mail, production or manufacturing experience
• Flexibility required for non-standard hours during peak production periods and potential critical client or facility events, including weekend and holidays
• Strong leadership presence and self-starter initiative: inspiring teams and driving progress in a high-pressure, fast-changing environment
• Proven track record of operational excellence: implementing and meeting KPIs, improving workflows, and building/developing high-performing teams
• Excellent oral and written communication skills: effectively communicating with vendors, staff, and management at all levels
• Solid organizational skills: effectively managing multiple priorities simultaneously, working under tight deadlines and pressure.
• Working knowledge of Microsoft Office, specifically Excel, including knowledge of pivot tables, advanced formulas, file linking, charts/graphs, etc.

Key Responsibilities

• Develop and implement strategies to enhance PEQ (Productivity, Efficiency, and Quality)

• Manage departmental expenses (commodities, labor, discretionary spending, etc.)

• Create of, and adhere to, capacity plans that support client commitments to meet or exceed client SLAs (Service Level Agreements)

• Establish, communicate, and revise of department and individual KPIs

• Demonstrate technical expertise in print equipment, relevant technologies, and client product mix to maximize machine utilization and uptime

• Provide performance feedback and guide talent development of direct reports and team members through regular and frequent feedback

• Communicate and continually reinforce Broadridges Values, Vision and Quality Policy, along with our unyielding commitment to the Service Profit Chain