Credit Balance Specialist

Job Family:

PFS General

Travel Required:

None

Clearance Required:

None

What You Will Do:

The Credit Balance Specialist will manage credit balance workloads and respond and follow-up on external and internal inquires in a timely manner.

• Timely and accurately resolves credit balances.

• Process internal and external refund requests.

• Identify trends and escalate where appropriate.

• Maintain accurate, clear, concise and complete account notes and other relevant information.

• Respond to requests for information and resolve accounting discrepancies.

• Resolves unidentified payments through research.

Client Responsibility:

• Update patient demographic information and initiate account adjustments.

• Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.

What You Will Need:

• High School Diploma / GED or 3 years of relevant equivalent experience in lieu of diploma / GED.

• 1-3+ years working within the following sectors: healthcare, insurance, business, finance or customer service.

• Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice To Have:

• Credit balance experience within a hospital background

• PC skills in a Windows environment.

• Knowledge and utilization of desktop applications to include Word and Excel.

• Ability to initiate and follow through on projects and work independently with minimal supervision.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program