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Food and Beverage - Supervisor
Food and Beverage - SupervisorPacific Hospitality Group • Napa, CA, United States
Food and Beverage - Supervisor

Food and Beverage - Supervisor

Pacific Hospitality Group • Napa, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Position - Food & Beverage Supervisor

Hourly Rate - $27

Your Role & Responsibilities
  • Lead the day-to-day operations of assigned food & beverage outlets, ensuring exceptional service, team efficiency, and strict adherence to brand standards.
  • Manage opening and closing procedures, including checklist completion, side work, and accurate cash handling.
  • Support the Outlet Manager in onboarding, training, mentoring, and motivating front-of-house staff-servers, bartenders, bussers, and hosts.
  • Oversee service during peak periods, providing on-the-floor leadership and resolving guest concerns promptly and professionally.
  • Ensure menus, POS systems, table settings, and service areas are always clean, updated, and fully stocked.
  • Partner with culinary leadership to ensure seamless coordination between front- and back-of-house, with attention to ticket times, special requests, and guest feedback.
  • Assist with scheduling, timecard approvals, inventory tracking, and daily reporting as needed.
  • Enforce compliance with all safety, sanitation, and health regulations throughout service areas.
What You'll Bring
  • Minimum 2 years of experience in a high-volume restaurant, hotel, or resort setting, including at least 1 year in a supervisory or team lead role.
  • Strong understanding of restaurant service standards, food and beverage presentation, wine, and cocktail knowledge.
  • Demonstrated ability to lead, coach, and motivate a diverse service team in a fast-paced environment.
  • Excellent communication, conflict-resolution, and guest-service skills.
  • Proficiency with POS systems (e.g., Micros, Aloha), Microsoft Office Suite, and timekeeping software.
  • Flexibility to work evenings, weekends, and holidays as business requires.
  • Current food handler certification and responsible alcohol service certification (e.g., RBS, TIPS).
Bonus Points For
  • Prior leadership experience in a resort setting with multiple outlets or venues.
  • Familiarity with restaurant analytics and reservation systems (e.g., Avero, ProfitSword, OpenTable).
  • Bilingual abilities, particularly in Spanish.
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Food and Beverage - Supervisor • Napa, CA, United States

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