Consumer Lending Lien and Title Specialist 1

Consumer Lending Lien And Title Specialist 1

The Consumer Lending Lien and Title Specialist 1 builds and maintains successful member relationships on consumer lending collateralized loans through accurate and timely processing of all aspects of lien administration, including lien perfection, lien release, and lien follow-up. This role provides guidance to other Credit Union staff on lien situations requiring additional direction. The Consumer Lending Lien and Title Specialist 1 ensures all supporting documentation and records are accurately prepared according to applicable internal and external policies. This role performs all duties with superb attention to detail and accuracy levels, providing quality and efficient service to both internal and external members. The Consumer Lending Lien and Title Specialist 1 reports to the Manager Consumer Lending Operations.

About UFCU

Our credit union was chartered in 1936 and has grown to serve over 384,816 members. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to serving our Members, empowering their financial success, and building financially healthy communities. Our aspiration is to be loved by millions of members and built to thrive for generations. Our employees are not only part of our team but also Members themselves. They are innovative, agile, and Member-obsessed leaders who strive to be the best and always do the right thing. We offer a competitive compensation and benefits package to support our employees and their loved ones, reflecting the fact that our people are at the center of everything we do. UFCU fosters a collaborative, diverse, and inclusive environment that fosters innovation, performance excellence, and career growth. If you're looking for a challenging, purpose-driven career that makes a difference in our communities, UFCU is the place for you. Join us and work with purpose.

Essential Functions

Title and Lien Administration

• Complete lien filing documents (all states) for all consumer loan types requiring lien perfection, including automobiles, boats, RVs, trailers, or any other collateral requiring a lien recording.
• Process individual requests or files needing a Release of Lien.
• Accurately and efficiently research, resolve, correct, or perform follow-up of all necessary departmental reports, including Symitar (core), Infinity Loan Origination System (LOS), Engage Customer Relationship Management (CRM), DealerTrack, or others.
• Prioritize title processing to ensure timely completion, particularly for loans involving changes in ownership on the title, out-of-state titles, or new / renewed registration.
• Process all title work, including remittance of payments / checks for appropriate fees to the corresponding county or state agency, within designated timeframes of receiving the original title and all supporting documents.
• Properly log and file titles / title work in the necessary systems as required.
• Perform occasional delivery of title documents directly to local tax office.
• Promptly and consistently follow up with necessary parties if original title and / or supporting documents are not received in a timely manner. Necessary parties may include, but are not limited to, UFCU Consumer Lending team, other financial institutions, members, dealerships, and insurance companies.
• Process payments and perform any needed follow-up to dealerships.
• Effectively manage inbound calls and handle member escalations.
• Schedule and / or coordinate system testing and participate in departmental projects as needed.

Other

Knowledge / Skills / Abilities

Knowledge

Skills

Abilities

Core Competencies

Experience

Minimum Requirements

Preferred Requirements

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.