Customer Service Representative

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

A successful local Farmers Insurance agency committed to delivering exceptional service and comprehensive insurance solutions is looking to expand their team. We are seeking an experienced customer service professional to join our dedicated team of service-oriented individuals. Our mission is to protect our clients homes, cars, businesses, and overall lives. If you are passionate about helping others and driving business growth, we want to hear from you.

As an experienced customer service professional at our agency, you will play a pivotal role in supporting our continued growth and enhancing customer satisfaction. In this results-driven position, you will boost your earning potential and forge lasting relationships within the community we proudly serve.

Responsibilities:

• Build and maintain strong, long-term relationships with clients and community members
• Provide personalized insurance solutions tailored to clients' needs
• Assist clients in understanding their coverage options and policy details
• Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing verification
• Manage customer inquiries and deliver exceptional, prompt, and friendly service via phone, email, and in-person
• Become familiar with products, services, and systems. Stay informed about industry trends, products, and regulatory changes
• Contribute to agency success through promoting new business, cross-selling, and new initiatives
• Collaborate with team members to achieve sales targets and agency objectives

Qualifications:

• Must be licensed or willing to obtain insurance licenses
• Proven experience in sales and customer service, preferably in the insurance industry
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Proficient in Microsoft Office Suite and CRM software
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills and attention to detail
• Successful background check

Compensation:

• Competitive salary with experience starting at $20-$25/hour plus commission and bonuses
• Potential for growth and advancement