Active Directory SME(ADFS & Entra ID Services)

Seeking a highly skilled Subject Matter Expert – Active Directory & Entra ID Services to work along a team of engineers responsible for delivering and supporting enterprise-level identity and access management services. The ideal candidate will possess deep technical expertise in Active Directory (AD) , Entra ID (Azure AD) , and related hybrid identity services, coupled with strong leadership, stakeholder management and service ownership skills.

This role involves managing day-to-day operations , driving service excellence , mentoring team members , and acting as the key point of contact for technical escalations, issue resolutions and stakeholder communications.

The Subject Matter Expert (SME) will serve as the go-to person for domain-specific knowledge, providing expert guidance to both stakeholder and internal teams. This role requires deep functional and / or technical expertise, strong communication skills, and the ability to translate complex subject matter into actionable insights that drive project success. The SME will work closely with stakeholders to ensure solutions are aligned with best practices, company standards and stakeholder objectives.

Work closely with offshore team and be a backup for the onsite Tech Lead and cover for other’s responsibilities as needed.

Key Responsibilities

General Responsibilities

• Serve as the primary knowledge resource in the designated domain.
• Provide expert input on solution design, process improvement, and decision-making .
• Partner with stakeholders to understand business challenges and propose feasible, high-impact solutions.
• Act as a trusted advisor , ensuring that recommendations align with the stakeholder’s strategic goals.
• Participate in governance meetings, design discussions, and project reviews as a subject expert.
• Provide expert validation during testing, quality assurance, and implementation phases.
• Develop and maintain detailed documentation, process maps, and standard operating procedures (SOPs).
• Contribute to building internal knowledge repositories, playbooks, and reusable frameworks.
• Identify opportunities for optimization or innovation in processes, tools, or methodologies.
• Mentor team members to build domain capability within the organization.
• Drive continuous improvement , automation, and standardization across the environment.
• Collaborate with project teams to support new implementations , migrations , and transformations .

Technical Responsibilities

Entra ID / Hybrid Identity

Automation, Documentation & Process

Required Skills

Preferred Certifications