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Team Supervisor
Team SupervisorH&R Block • Glendale Heights, IL, United States
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Team Supervisor

Team Supervisor

H&R Block • Glendale Heights, IL, United States
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  • [job_card.full_time]
[job_card.job_description]

About Us

At H&R Block, we are dedicated to empowering individuals through support and guidance. Our purpose is to instill confidence in our clients, associates, and communities. We cultivate a culture where high performance and connection thrive, ensuring everyone feels they belong.

As part of our long-term strategy known as Block Next, we focus on innovation and enhancing client experiences to drive sustainable growth. This multi-year plan aims to transform how we operate, serve, and lead in our industry.

If you're curious, creative, and eager to embrace challenges, you'll find a welcoming environment here at H&R Block.

Your Role

As a Team Supervisor, you'll lead a customer-oriented team of associates to enhance our seasonal tax business by managing a single H&R Block tax office. Your leadership will be key as you build strong client relationships that grow year after year.

In this role, you will :

  • Partner with the District General Manager to define and implement strategies for office growth, fostering community partnerships.
  • Assist in the recruitment process for tax office associates.
  • Act as the point of contact for escalated client service issues, ensuring conflict resolution and proper scheduling.
  • Supervise daily activities, ensuring all associates meet our quality standards and deadlines.
  • Create a motivating team environment through training and recognizing outstanding contributions.
  • Lead daily team meetings to communicate essential information.
  • Manage associate work schedules and oversee timekeeping.
  • Prepare tax returns when necessary.
  • Conduct performance reviews and work with the Associate Relations Center to address any issues or concerns.

Your Qualifications

  • Previous experience in customer service, leadership roles, or similar positions.
  • Experience supervising or managing teams.
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course, if preparing tax returns.
  • Commit to ongoing education and meet all IRS and state requirements.
  • Proficiency in MS Office and strong independent work skills.
  • A customer-centric attitude, characterized by passion and resilience.
  • Ability to work flexibly, adapting to business needs.
  • A high school diploma or higher.

    • Why Join Us?

    At H&R Block, we are committed to your total well-being. Our benefits packages support your health, wellness, and financial needs. Here are just a few of the perks :

  • An Employee Assistance Program with health advocacy.
  • A wellbeing program to help you establish healthy habits.
  • Support programs for neurodiversity and caregivers.
  • Various discounts on everyday products and services.
  • Eligibility for Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.

    • The Community You Will Join

    H&R Block fosters a connected culture built on trust, care, and collaboration. You will be part of a supportive team that values diversity and promotes an inclusive environment where everyone can thrive.

    Ready to make an impact? H&R Block welcomes you!

    Pay Range : $15.00 - $65.00 / Hr.

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    Team Supervisor • Glendale Heights, IL, United States

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