Patient Billing / Services Representative III - Medicine Multispecialty Center

Scheduled Hours

40

Position Summary

Serves as the lead to Patient Billing / Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk / scheduling team; coordinates office functions and performs specialized / technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients' needs.

Job Description

Primary Duties & Responsibilities :

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre-arrival processes and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.
• Works with physician and / or appropriate personnel to appropriately triage patient phone calls, tasks and e-mails as needed.
• Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy / procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules and coverage.
• Assists with staff timesheets and distribution of accruals.
• Plans, schedules and / or carries out orientation program and staff training / development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
• Maintains required skills / competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.
• Complies with OSHA, state and federal regulatory sources / standards.
• Acts as backup for staff during peak times, vacations, illnesses.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Incorporates the Fish Philosophy and Principles into daily job activities.
• Performs other duties as assigned.

Working Conditions :

Physical Effort :

Equipment :

Required Qualifications

Education : High school diploma or equivalent high school certification or combination of education and / or experience.

Certifications : Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience : Billing Systems And Third-Party Claims And / Or Medical Office Setting, Related Customer Service (4 Years)

Skills : Not Applicable

Driver's License : A driver's license is not required for this position.

More About This Job

Preferred Qualifications

Education : No additional education unless stated elsewhere in the job posting.

Certifications : No additional certification unless stated elsewhere in the job posting.

Work Experience : No additional work experience unless stated elsewhere in the job posting.

Skills : File Maintenance, Healthcare Environments, Interpersonal Communication, Medical Terminology, Microsoft Office, Office Administration, Office Procedures, Oral Communications, Patient Interactions

Grade

C08-H

Salary Range

$20.57 - $30.84 / Hourly

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure / certification verification, physical examination, certain vaccinations and / or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal :

Wellness :

Family :

For policies, detailed benefits, and eligibility, please visit : https : / / hr.wustl.edu / benefits /

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.