Venue & Patron Services Coordinator (Guest Services Sales Professional I)

Our Commitment to Equity Diversity and Inclusion :

California State University (CSU) Chico is a comprehensive and residential public university holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system which educates the most ethnically economically and academically diverse student body in the nation. The University enrolls over 15000 students with over half identifying as first-generation college students.

Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps have demonstrated experience working with diverse populations and will contribute to policies programs and practices that support an inclusive accessible and equitable learning and working environment. Black Indigenous People of Color veterans and those with diverse abilities are encouraged to apply.

Job / Department Summary :

This position works under direct supervision of the Director of Business and Patron Service Operations and supports the Venue and Patron Services Specialist (VPSS) position in their work with University Box Office (UBO) clients across campus specifically those requiring Patron Services support. Current clients include Chico Performances School of the Arts Athletics North State Symphony and Office of Commencement with additional campus sponsored events on occasion. This position is the primary point of contact and liaison between UPE and Athletics and oversees on-site front of house coordination for all Athletics events requiring UBO and Patron Services support. This position is required to work some nights weekends and holidays.

Required Education and Experience :

Equivalent to a bachelors degree in a related field. Relevant education and / or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Preferences :

Preference may be given to applicants with the following as they may be considered specialized skills :

• Experience in event management or venue operations in a university performing arts or athletics setting.
• Proficiency with ticket selling platforms.
• Strong customer service and conflict-resolution skills in fast-paced public-facing environments.
• Working knowledge of accessibility standards and best practices for accommodating patrons with diverse needs.
• Experience troubleshooting basic IT or technical issues related to ticketing systems credit card terminals wi-fi connectivity or box office equipment.

Time Base : Full-time

Pay Plan : 10 / 12 (June / July off)

Work Schedule : Mon-Fri 8 : 00am-5 : 00pm Summer : Mon-Thurs 7 : 00am-5 : 30pm

CSU Classification Salary Range : $41976 (Step 1) - $61152 (Step 20) per year.

Benefits : This position qualifies for benefits including tuition fee waiver (if eligible).

CSU Chico offers a number of benefits to its employees (e.g. sick leave vacation health insurance). For more information please visit Information :

California State University Chico in accordance with CSU policy requires that the successful candidate complete a background check (including a criminal records check sexual offender registry check and / or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes regulations or other legal mandates.

About Chico State :

Graduate and undergraduate programs boast high-quality research experiences exceptional faculty mentoring and civic and global engagement opportunities. The campus motto Today Decides Tomorrow is brought to life by inclusive pedagogy experiential learning and co-curricular programming. The Chico Experience prepares students to be critical thinkers engaged citizens and inspired stewards of environmental social and economic resources. Together they will become leaders solving the challenges of the 21st century.

The campus is located in Northern California 90 minutes from the state capital Sacramento and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty outdoor leisure activities and a thriving arts music and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area theMechoopda and we recognize their distinctive spiritual relationship with this land the flora the fauna and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today.

The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race religion color ancestry age disability genetic information gender gender identity gender expression marital status medical condition National origin sex sexual orientation covered veteran status or any other protected status.

Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

CSU Chicos Annual Security Report includes summaries of institutional policy relating to campus safety drug and alcohol use sexual assault and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person at CSU Chico Police Department or by calling . It is also available on the web at Annual Security & Fire Safety Report.

Open Until Filled (Review of Applications will begin 01 / 29 / 26. Applications received after that date may be considered.)

Required Experience :

IC

Key Skills

Close Protection,Credit Control,Customer Service,Government,Analytics

Employment Type : Full-Time

Experience : years

Vacancy : 1