Administrative Assistant

Job Description

Job Description

We are looking for a dedicated and compassionate Administrative Assistant to join our fully onsite team in Beverly, Massachusetts. In this Contract-to-permanent position, you will provide critical support to the organization by assisting residents, managing administrative tasks, and maintaining a welcoming front desk environment. This role requires strong organizational skills, the ability to handle sensitive situations with care, and a commitment to delivering excellent service.

Responsibilities :

• Serve as the first point of contact at the front desk, greeting residents and visitors with professionalism and warmth.
• Assist tenants by collecting paperwork and applications, providing information, and addressing concerns with empathy.
• Manage and organize tasks for two directors, ensuring efficient workflow and prioritization of duties.
• Input and maintain accurate records of housing applications in the CHAMP system; training will be provided if needed.
• Schedule conferences, coordinate reports, and handle background checks for the Section 8 department.
• Answer incoming calls and provide information or redirect inquiries as necessary.
• Perform general administrative tasks, including data entry and maintaining organized files.
• Work effectively under pressure and independently to meet deadlines and ensure smooth office operations.
• Minimum of 2 years of experience in administrative assistance or a related role.
• Proficiency in basic Microsoft Word and Excel functions.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Ability to remain calm and compassionate when addressing sensitive or challenging situations.
• Fluency in Spanish is preferred but not required.
• Excellent communication skills, both written and verbal.
• Demonstrated ability to work independently and take initiative.
• Willingness to work onsite during scheduled hours and commit to the role long-term.