Program Assistant - CQ / DSP

Mission Action has been growing rapidly, therefore, we have created a lot of new positions across our different programs and departments. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

Program :               Casa Quezada / DSP (Dolores Shelter Program)

Reports to :            Program Manager

Compensation :             $22-$25 per hour commensurate with experience.  Full-time, non-exempt position. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

About the Organization :

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video.

About the Programs

Casa Quezada is a 52-unit supportive housing site for formerly homeless individuals with special needs, many of whom have transitioned from our shelter program and who are monolingual Spanish-speaking immigrants with limited access to other subsidized housing in San Francisco. In partnership with the Mission Neighborhood Resource Center, the program provides on-site clinical and case management services, daily meal service, and community-building activities to all residents.

Dolores Shelter Program (DSP) has offered assistance to homeless people from this country and others since 1982, fulfilling its mission to target the community in the Mission area. Through the Dolores Shelter Program, we offer a total of 108 shelter beds distributed in 4 sites : Martha, Maria, Ana, and Jazzie's Place- The first LGBTQIA Adult Shelter in the country. Our sites operate 365 days a year. Our staff provides direct services as well as referrals to other programs and services. Our greatest challenge is to help our participants break the cycle of homelessness that affects so many people in our city.

Duties and Responsibilities

Property and Facility Oversight :

Manage the day-to-day administration of the property with a focus on excellent customer service to tenants; Be available on-call evenings and weekends to address emergencies and troubleshoot with staffAssist the Program Manager to develop, maintain, and ensure compliance with all program policies and procedures to ensure a healthy and safe hotel environment and to comply with all relevant legal and funding regulations and requirementsAssist the Program Manager in collecting relevant data for government and funders reports and update required reports and disseminating the information as appropriateCollaborate with services staff, DPH, tenant representatives and other DAH staff to ensure a productive team approach to support tenantsBe available for grievance meetings, eviction proceedings, interviews, and for emergency responsesPerform regular housekeeping inspections, as required, by observed conditions and reports. Document and report all vacancies to the appropriate staff. Check and secure vacant units.Attend relevant meetings with government agencies, providers including MNRC, and community organizationsComplete Tenant Income Certifications every 6 months, individually, according to tenants move in date and have file prepared for Program Manager to review.Keep legible records on each individual client; Document and report all issues to supervisor.Review incident reports with program manager bi-weekly or monthly and write response of team, support services and property management, on back of report. File in tenant file and place copies of incident reports in upstairs storage office accordingly.

Occupancy :

Review all lease agreements and addendums with new resident on move-in day and follow intake policy for processing all monies and documents; prepare subsequent new leases, re-certifications, lease renewals, interim adjustments, and other documents, as necessary. As well as coordinate with Pest Control Company the inspection of new tenants items and belongings.Collect rent and maintain rent collection recordsPrepare maintenance billing statements, delinquent account statements, and notices for nonpayment of rent and other violationsEnsure fair and consistent application of property rules and regulations, and community policies; Issue lease violations and other documentation, as necessary and in a timely manner; Recommend cases of non-compliance to Program Director and provide support in proceedings as necessaryPerform beginning inspections as to condition prior to leasing and report to ensure that units are being maintained according to HUD required housing quality standardsReceive and respond to tenant inquiries by phone or visit; Understand and be sensitive to cultural background, economic status and those with special needs; Resolve problems and provide competent conflict resolution, as able; Refer issues requiring follow up to Maintenance Tech, Services Staff, or SupervisorAbility to respond appropriately in pressure situations; possess an even temperament and strong interpersonal and people skillsAttend tenant meetings or other resident workshops, as neededPromote, implement, and be involved in activities with the residents to provide secure housing and opportunities for residents' personal growth and development

Personnel :

Participate in recruitment, hiring and training for vacant positionsFacilitate semi-monthly staff meetings to share information and troubleshoot with staff

Administrative & Program Support (DSP Program) :

• Process and submit purchasing requests and ensure timely acquisition of shelter and office supplies.
• Create and maintain spreadsheets to support data tracking, budgeting, inventory monitoring, and program reporting.
• Manage and track inventory of morning breakfast items and office supplies; coordinate replenishment to ensure adequate stock levels at the program.
• Develop and maintain ongoing monthly shelter logs for staff use, ensuring information is accurate, up-to-date, and accessible.
• Perform general clerical and office support tasks, including copying, scanning, scheduling, and document preparation.
• Schedule meetings; attend designated meetings to take clear, organized, and timely notes for distribution to staff.
• Maintain program data systems by entering, updating, and reviewing data to ensure accuracy.
• Organize and maintain filing systems, ensuring all records are complete, legible, and stored.
• Support communications with vendors; assist with service coordination, order follow-up, and resolving logistical needs.
• Draft professional correspondence in response to participant or community complaints.

Other Organizational Duties

Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the communityWork within the framework of the agency’s mission, vision, values, theory of change, and organization’s commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.Commit yourself to treating each community member with respect and dignityPerform other duties as assigned

Qualifications for Successful Employment

Demonstrated ability to perform all essential duties and responsibilities of the positionStrong word-processing and computer skills, including knowledge of Microsoft Word and ExcelMust be well organized, efficient, highly motivated, and able to handle multiple tasks at once, work well under pressure, and take initiativeFluency in Spanish preferred, including ability to provide written translation of documentsAbility to work independently as well as within a teamExperience working with low-income, immigrant, and monolingual Spanish-speaking communitiesStrong commitment to serving low-income and underserved communities

Mission Action (www.misstionaction.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.

The pay range for this role is : 22 - 25 USD per hour(102-Casa Quezada)22 - 25 USD per hour(103-DSP)

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