Technical Support AnalystVirtualVocations • Hialeah, Florida, United States

Technical Support Analyst

VirtualVocations • Hialeah, Florida, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Tier One - Technical Support Analyst.

Key Responsibilities

Resolve basic to intermediate technical support inquiries and troubleshoot issues

Collaborate with Tier Two and Tier Three analysts to escalate complex problems

Document customer interactions and contribute to user documentation and knowledge base articles

Required Qualifications

2+ years of experience in a customer-facing support role, preferably in a technical environment

Degree or certification in computer science, information technology, or a related field preferred

Familiarity with Clarity Human Services and HMIS standards

Experience working effectively in a remote team setting

Strong analytical and troubleshooting skills

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