Talent.com
IT Helpdesk Associate
IT Helpdesk AssociateHumanKind • Richmond, Virginia, United States, 23230
IT Helpdesk Associate

IT Helpdesk Associate

HumanKind • Richmond, Virginia, United States, 23230
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Position Title : IT Helpdesk Associate

Location : Richmond, VA

Benefits :

  • Salary Range : $52,000-$62,500
  • Over 5 weeks of Paid Time Off and Holiday Pay to use at your discretion
  • Medical, Dental, and Vision
  • Flexible Spending Account (FSA)
  • 403(b) Retirement plan with company match and contribution
  • Tuition Reimbursement
  • Professional development opportunities
  • Life insurance, Short Term and Long Term Disability insurance

Position Summary :

IT Helpdesk Associate is responsible for being the first point of contact for HumanKind’s internal users seeking technical assistance and support. This position’s primary responsibility is to provide excellent customer service, diagnose technical issues, and resolve problems related to hardware, software, and network systems. The IT Helpdesk Associate’s expertise and responsiveness plays a vital role in ensuring smooth day-to-day operations and user satisfaction within HumanKind. Some travel to satellite locations required. Some evening hours.

Duties and Responsibilities :

  • Initial point of contact for users experiencing technical issues through various channels, such as phone, email, or systems. Provide timely and efficient resolution of problems addressing hardware, software, and network-related queries.
  • Diagnose and analyze technical issues reported by users, utilizing appropriate tools and resources to determine the root cause of problems. Provide step-by-step guidance and explanations to help users resolve issues independently when possible.
  • Log, track, and manage IT incidents and service requests using IT’s ticketing system. Ensure timely follow-up and closure of tickets, maintaining accurate and detailed records of user interactions and issue resolutions.
  • Assist users with setup, configuration, and troubleshooting of desktops, laptops, printers, and peripherals. Install and update software applications as needed, ensure proper functionality.
  • Handle user account requests, password resets, and access permissions, adhering to security policies and protocol.
  • Troubleshoot network connectivity issues, both wired and wireless, to ensure users can access network resources and the internet without interruptions.
  • Provide basic training to users on software applications and technology tools to enhance their technical proficiency and reduce recurring issues.
  • Contribute to the development and maintenance of the IT knowledge base, documenting common issues and their resolutions to facilitate quick problem-solving in the future.
  • Escalate complex technical issues to IT Specialist or Director of IT, when necessary, maintain effective communication throughout the escalation process.
  • Adhere to IT policies, procedures, and security guidelines, ensuring that all activities align with organizational standards and best practices.

    • Knowledge and Abilities :

  • Solid understanding of desktop operating systems (Windows, macOS) and common software applications (Microsoft Office, web browsers, etc.)
  • Provide patience and empathy to end-users. Immediately contact users to discuss their issue before prioritization of the ticket.
  • Effectively communicate written and verbally to a diverse range of people.
  • Strong strategic, creative, and critical thinking problem-solving skills both individually and through teamwork.
  • Knowledge of current industry trends, best practices, and emerging technologies.
  • Strong organizational skills, and attention to detail.
  • Strong problem-solving and decision-making skills.
  • Ability to manage multiple projects and various deadlines simultaneously.

    • Minimum Qualifications :

  • Associate degree in computer science, or equivalent experience in the field. Bachelor’s degree preferred.
  • Proven experience in providing IT support or customer service.
  • Valid Driver’s License and acceptable driving record.
  • Complete, pass and maintain all required background checks and drug test.

    • Why Join HumanKind :

    HumanKind is a non-profit human services organization that has been serving children and families for more than 120 years. We offer programs and services that instill hope and equip people with the tools to build a strong foundation for life.

    With an emphasis on inclusion, we help individuals and families who face any number of life’s challenges. Our programs cover everything from financial education to foster care, from early childhood resources to services for adults with developmental disabilities.

    HumanKind’s unique workplace culture is what sets us apart and makes us a Best Place to Work. We recognize that this culture exists because of our values. We acknowledge that we are humans on this journey, and none of us have fully arrived, but we are committed to striving and aspiring toward living out our values each day.

    We Value :

  • Actively working for equity and inclusivity, practicing humility and curiosity, taking responsibility, continuously evolving for change.
  • Prioritizing caring for our people, fostering a nurturing environment, celebrating small wins, acknowledging challenges, embracing innovation and adaptability.
  • Nurturing growth in ourselves and others, leveraging strengths, equipping with tools for success, fostering a positive learning environment.
  • Staying mission-focused, serving with empathy, putting egos aside, upholding ethics, communicating openly, providing support, and encouraging feedback.

    • HumanKind embraces and values diversity. Our goal is to attract, develop, retain and promote a talented workforce in a culture where all employees contribute to their fullest potential.

    This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

    Compensation details : 52000-62500 Yearly Salary

    PI5d9f8a1d8552-30511-39143433

    [job_alerts.create_a_job]

    It Helpdesk • Richmond, Virginia, United States, 23230

    [internal_linking.similar_jobs]
    Travel CT Tech - $2,632 per week in Hopewell, VA

    Travel CT Tech - $2,632 per week in Hopewell, VA

    AlliedTravelCareers • Hopewell, VA, US
    [job_card.full_time]
    AlliedTravelCareers is working with Windsor Healthcare Recruitment Group, Inc.CT Tech in Hopewell, Virginia, 23860!.About Windsor Healthcare Recruitment Group, Inc. WHR isn’t just another staf...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    VDOT IT Customer Relationship Manager (Hybrid)

    VDOT IT Customer Relationship Manager (Hybrid)

    Betis Group, Inc. • Richmond, VA, US
    [job_card.full_time]
    Second round of interviews ONSITE.Please only submit candidates who can interview onsite, NO exceptions.This position requires onsite 2 days a week with 3 remote. Contractor will be responsible for ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Grant Associate - Virtual / Remote

    Grant Associate - Virtual / Remote

    Solar United Neighbors • Richmond, VA, US
    [filters.remote]
    [job_card.full_time]
    Our energy system is on the brink of a major transformation, and we’re looking for someone to help us ensure this new system puts rooftop solar energy at the cornerstone!.The Grant Associate ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Data Analyst - IT Support

    Data Analyst - IT Support

    Richmond Ambulance Authority • Richmond, VA, US
    [job_card.full_time]
    This position is responsible for data analysis and reporting related to high performance EMS.Using various tools to collect, clean, and interpret data to find patterns and trends, using statistical...[show_more]
    [last_updated.last_updated_30] • [promoted]
    SUD Clinician (935)

    SUD Clinician (935)

    Greater Reach Community Services Board • Petersburg, VA, US
    [job_card.full_time]
    If you’re driven by purpose and ready to help people feel seen, heard and supported, we want to hear from you! Here, you are not just joining a company. you’re joining a mission.We are ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    QMHP, Intensive In-Home

    QMHP, Intensive In-Home

    A New Legacy Family Services • Bowling Green, VA, US
    [job_card.full_time]
    The Qualified Mental Health Professional is responsible for providing individual skills training, mentoring, case.Essential Duties and Responsibilities. Manages a caseload of clients, providing serv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Agent

    Customer Support Agent

    VirtualVocations • Richmond, Virginia, United States
    [job_card.full_time]
    A company is looking for a Customer Support Agent.Key Responsibilities Handle support tickets through an online help desk for player-related questions and issues Identify areas for support artic...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Drive with DoorDash - Flexible Schedule

    Drive with DoorDash - Flexible Schedule

    DoorDash • Ruther Glen, VA, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Fall Protection Install Tech

    Fall Protection Install Tech

    ITAC • Chester, VA, US
    [job_card.full_time]
    ITAC serves Process & Industrial clients with integrated engineering and construction services for complex capital projects. We also offer specialty services including power systems services and...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Facilitator Contractor Healthcare Services

    Service Facilitator Contractor Healthcare Services

    SURPASSION HEALTHCARE SERVICES, IN • Ruther Glen, VA, US
    [job_card.full_time]
    Seeking a highly dedicated individual focused on helping our community facilitate the healthcare services provided through the Medicaid Waiver Program needed for individuals and families requiring ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Drive with DoorDash - Flexible Onboarding

    Drive with DoorDash - Flexible Onboarding

    DoorDash • Ruther Glen, VA, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Support Plan Coordinator •

    Support Plan Coordinator •

    Jerolin Management Services, LLC • Colonial Heights, VA, US
    [job_card.full_time]
    The main duties of the Program Coordinator is to be responsible for the provision of expansion and oversight of Jerolin Management Services community-based community Intellectually Disabled Waiver ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Business Development Associate

    Business Development Associate

    Talent Find Professional • Hopewell, VA, US
    [job_card.full_time]
    Business Development Associate.Leadership Track | Contract-Based).Most people spend their entire life building someone else’s future — working harder every year while their income stays...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Group Facilitator-"Guide Growth. Inspire Change."

    Group Facilitator-"Guide Growth. Inspire Change."

    Hope Unity Freedom Center Inc • Colonial Heights, VA, US
    [job_card.full_time]
    Position Title : Group Facilitator – Psychosocial Rehabilitation Program.The Group Facilitator plays a vital role in supporting the mission of the Psychosocial Rehabilitation (PSR) program by ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Support Analyst

    IT Support Analyst

    TEKsystems • Richmond, VA, United States
    [job_card.full_time]
    Providing remote technical support for a fast-paced environment across multiple divisions, primarily focused on laptops (Windows PCs, Macs) and mobile devices. Delivering exceptional, customer-centr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Administrator (Virginia)

    IT Administrator (Virginia)

    Fullscript • Colonial Heights, VA, US
    [job_card.full_time]
    We’re an industry-leading health technology company on a mission to help people get better.We started in 2011 with one simple idea. Make it easier for practitioners to access the products they...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    ACT Team Lead (1292)

    ACT Team Lead (1292)

    Greater Reach Community Services Board • Petersburg, VA, US
    [job_card.full_time]
    If you’re driven by purpose and ready to help people feel seen, heard and supported, we want to hear from you! Here, you are not just joining a company. you’re joining a mission.We are ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Associate

    Customer Support Associate

    VirtualVocations • Richmond, Virginia, United States
    [job_card.full_time]
    A company is looking for a Customer Support Associate I.Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resol...[show_more]
    [last_updated.last_updated_30] • [promoted]