•TANF Program Specialist

Job Description

If you want to make a positive impact in the lives of Oklahomans, join us at the Center for Public Management (CPM) because that is what we do daily. CPM is a department within the College of Continuing Education at the University of Oklahoma. We provide public sector agencies, staff, service providers, clients and community partners training, research and consultant support for professional and programmatic development. We deliver cost-effective, customer-oriented solutions that are tailored to meet unique needs and situations.

We have TANF Program Specialist positions for individuals near Norman, Oklahoma.

The TANF Program Specialist serves as the primary contact for an adult and family service benefit program providing benefit inquiry support, collecting verification documents and processing applications.

Duties Include :

• Support benefit program caseload according to outlined agency requirements.
• Responsible for educating participants on benefit program requirements by outlining program information and processes.
• Enter and retrieve information from case management system; receive and review documents including customer verification.
• Provide comprehensive customer assistance through inbound phone support by conducting initial assessment, research and assistance.
• Coordinate with other staff as needed to clarify policies and procedures.
• Review and determine eligibility status of individual applications, review and resolves problems, and route requests to appropriate staff and units for processing.
• Assist customers in securing needed information and documents; conducts interviews to obtain information from customers.
• Coordinates and applies program guidelines to project delivery.
• Researches, retrieves, and analyzes information.
• Performs research functions, analyze data, and provide customer service and support.
• Identifies discrepancies and resolve problems.
• Researches state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements.
• Establishes and maintains professional internal and external relationships.
• Performs various duties as needed to successfully fulfill the function of the position.

This position is located in Norman, Oklahoma. A hybrid work arrangement is possible after the initial training and onboarding period.

Job Requirements

Required Education and Experience :  High School Diploma or GED, AND :

Skills :

Certifications : None

Advertised Physical / Environmental Requirements :

Departmental Preferences :

Special Instructions : If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit .

Why You Belong at the University of Oklahoma :  The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement :  The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity / expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.

Hiring contingent upon a Background Check? : YesSpecial Indications : None

Job Posting

: Jan 14, 2026