Phone Console Operator

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title :  Phone Console Operator

Location(s) :  Los Angeles, CA

Job Description :

• The main duties include, but, not limited to, answering and re-directing, on a yearly average, over million incoming telephone calls to the University Medical Centers, provide Patient Information, Department Information and On Call Schedule information as requested by callers.
• Process routine and emergency calls.
• Activate and dispatch emergency response personnel for all Hospital and Ambulatory Areas for emergencies and disasters.
• Handle calls for Faculty Answering Service clients; handle overflow call support for the ISS Customer Care line.
• Handle routine and emergency calls for the Health Systems Support Services Center.
• Monitor and report various Emergency Alarm Systems as well as triage and report all Elevator Malfunctions.
• Process urgent messages for the Radiology Department for Critical Test Results.
• As the first point of contact for incoming calls to the medical center, it is expected that all Customer Service Initiatives are followed and adhered to at all time.
• It is also expected that all departmental and hospital policies, which include Operational, Technical and Emergency protocols, are followed.

Experience Needed :

Shift :

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.