Community Manager

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

35.32 / hr - $40.71 / hr

Responsibilities

Act as the primary bridge between the local team and the Canada Host Community, coordinating and prioritizing cross functional activities that entail community action.

Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans.

Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.

Recruit, onboard, and manage new Community Leaders and launch Host Clubs.

Growing Host representation in Host Clubs.

Testing new methods for connecting Hosts across.

Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation.

Serve as the primary POC and coach for local Community Leaders, advising and coaching them, while also remediating and replacing inactive Leaders.

Support global Community Engagement Programming and evolve for local language and needs.

Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders.

Organize and lead effective Community events, both online and in-person.

Support the development, execution and scale of in-market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.

Develop resources, engaging and high impact communications, and training materials for cross functional business partners.

Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.

Influence regional prioritization, process improvement, and program feedback.

Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners.

Act as a go to for Community team with regards to local insights and feedback.

Requirements

8+ years of experience in Community Management - experience in Community events, online engagement, or distributed communities also helpful.

Previous experience scaling communities while maintaining high engagement.

Strong project management skills with experience leading programs and processes.

Ability to approach Community through a strategic business lens and align Community goals with business goals.

Entrepreneurial, solution oriented, growth mindset.

Highly autonomous and self-driven.

Strong verbal communication and interpersonal skills.

Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building.

Compensation

35.32 - $40.71 per hour (W-2)

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Business Development

Industries

Hospitality, Technology, Information and Media, Internet Marketplace Platforms

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