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Technical Support Engineer
Technical Support EngineerVirtualVocations • Lake Worth, Florida, United States
Technical Support Engineer

Technical Support Engineer

VirtualVocations • Lake Worth, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Technical Support Engineer (Tier 2).

Key Responsibilities

Respond to and resolve escalated technical support inquiries from customers

Diagnose and troubleshoot complex software issues related to healthcare SaaS applications

Collaborate with cross-functional teams to address technical challenges and enhance product quality

Required Qualifications

Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience)

Minimum of 2 years of experience in technical support or application support roles, preferably in a SaaS environment

Familiarity with Angular, .NET, and SQL Server

Experience in the healthcare industry or with healthcare-related software is a plus

Relevant certifications (e.g., Microsoft certifications, Angular certifications) are a plus

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Technical Support Engineer • Lake Worth, Florida, United States

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