Residential Sales Associate

Job Description

Job Description

Position Summary

The Customer Sales Associate will provide exemplary service solutions to customers and focus on residential sales, up-selling for current customers as well as focusing on new customers. Responsible for helping customers by providing product and service information in a friendly, confident, and articulate manner. Role will provide innovating customer needs solutions in a timely and efficient manner.

Core Duties / Key Responsibilities

• Customer Service - The primary responsibility for all members of the customer sales team is to provide exceptional customer service and solutions to all current and prospective customers.
• Inside Sales Activity -

Engage customers by offering solutions to better streamline service offerings on behalf of customers, such as telling them about the advantages to tank monitoring, converting from will call to routed, e-statements / e-invoicing, converting to budget customer, converting to online bill pay or autopay, etc. In addition to describing product offerings, this role will actively upsell or cross-sell to current or new customers.

Inside Sales Representative Daily Tasks

Position Qualifications

Experience / Education

Required Education : High School Diploma / GED

Required Work Experience :

Required Knowledge / Skills / Abilities

Microsoft Applications : Basic to intermediate proficiency in Word, Excel and Outlook

Additional Technology : Excellent phone skills and personality and computer literacy

Travel : None required

Communication : Exceptional verbal and written communication skills required

Additional Requirements :

Physical / Working Requirements

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is :

Scope

Direct Reports : 0

Total Organization Employees : ~ 900

Total Organization States : 21

Total Organization Regions / Markets : 5

This job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide the employee with a general sense of the responsibilities and expectations of his / her position. It is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. As the nature of business demands change so, too, may the essential functions of this position.

DCC Propane is an equal opportunity employer. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, sexual orientation, marital status, veteran status, military status or disability status.