Manager of Customer Support EngineeringVirtualVocations • Buffalo, New York, United States
Manager of Customer Support Engineering
VirtualVocations • Buffalo, New York, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Manager, Customer Support Engineering.
Key Responsibilities
Ensuring the delivery of an exceptional customer experience at scale
Setting measurable goals to evaluate and consistently improve CSE team performance
Handling escalated cases and engaging stakeholders to drive cross-functional improvements
Required Qualifications
5+ years experience in a highly technical customer-facing or technical management role
Experience operating as a technical leader who resolves concerns for developers
Experience working with a globally distributed, technical support team
Experience setting and managing KPIs and growth plans for team members
Technical knowledge within modern application development and deployment
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Customer Support Manager • Buffalo, New York, United States
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