Information Technology Support Specialist (Rochester)

are seeking a seasoned Computer Technician to join our IT support team. The ideal candidate will be experienced, personable, and comfortable working directly with end users in a fast-paced, multi-agency Managed Service Provider (MSP) environment. This position requires local travel to client sites; a reliable car and valid insurance are required . Mileage is reimbursed.

This role will pay between $21.00 per hour to $24.00 per hour.

Key Responsibilities

• Provide on-site and remote technical support for computers, peripherals, and software.
• Perform installation, configuration, and troubleshooting of Windows 10 and Windows 11 systems.
• Image, deploy, and document new computer setups and replacements.
• Assist in user account management and permissions, including work within Active Directory environments.
• Diagnose and resolve hardware, software, and network issues efficiently and professionally.
• Maintain accurate records of work performed, assets deployed, and system configurations.
• Communicate clearly and effectively with clients to ensure positive user experiences.
• Participate in planning, documentation, and execution of IT projects across multiple supported agencies.
• Collaborate with other technicians and management to ensure service levels and customer satisfaction goals are met.

Qualifications

Preferred Skills

Knowledge of Microsoft 365 administration or similar cloud platforms.

Equal Opportunity Employer / Veterans / Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https : / / www.modis.com / en-us / candidate-privacy /

The Company will consider qualified applicants with arrest and conviction records.