Implementation Manager

divh2Presales Manager/h2pAt Early Warning, weve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze?, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses./ppPositions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment./ppCandidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship./ph3Overall Purpose/h3pThis position will partner with Sales, Implementation, Product, and Engineering to drive adoption of Early Warning Services products. The Presales Manager is a client-facing role that provides technical and functional product support to financial institutions and merchants during the sales cycle and assists with implementation/setup activities to ensure frictionless onboarding into the EWS ecosystem./ph3Essential Functions/h3ulliBuild and maintain relationships with financial institutions and merchants as a product subject matter expert, by leading technical presentations and Joint Application Design (JAD) sessions to define and review business requirements./liliPartner with Sales (as needed) to manage engagement during pre-sales and launch activities, such as proof-of-concept and business case development./liliManage key internal stakeholder relationships across EWS, including Sales, Product, Engineering, and Operations. Leverage relationships to address product, infrastructure, and operations feedback from financial institutions and merchants./liliEnsure successful handoff of financial institutions and merchants to implementation team, as needed support project kick-off sessions and technical support during implementation./liliDrive communication across the team to nurture strong awareness of milestone status and headwinds/tailwinds./liliSupports the companys commitment to risk management and protecting the integrity and confidentiality of systems and data./liliThe above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor./li/ulh3Minimum Qualifications/h3ulliEducation and/or experience typically obtained through completion of a bachelors degree in business, product management, finance, government, engineering or other related field./liliPrior experience in sales or technical customer relationship management/liliSix or more years of related work experience in US banking industry, payments or networks/liliThree or more years of technical pre-sales or consultative experience/liliAbility to travel up to 10%/liliBackground and drug screen/li/ulh3Preferred Qualifications/h3ulliFamiliarity with API ecosystem (REST, JSON, XML, Swagger, YAML) and web development technologies to assist Merchant and developers with implementation and debug issues./liliProven knowledge of development languages such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, and Python./li/ulh3Physical Requirements/h3pEarly Warning works together in a highly collaborative office environment. Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers./ppEmployee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation./ppCandidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire./ppThe base pay scale for this position in New York, NY in USD per year is: $99,000 - $123,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidates education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes./ppSome of the Ways We Prioritize Your Health and Happiness/pulliHealthcare Coverage Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health dependent care expenses./lili401(k) Retirement Plan Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility./liliPaid Time Off Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day./lili12 weeks of Paid Parental Leave/liliMaven Family Planning provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work./li/ulpAnd SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!/ppPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records./ppEarly Warning Services, LLC (Early Warning) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees./p/div