Senior Technical Sales Support Specialist

Senior Technical Sales Support Specialist

Location : Los Alamitos, CA, US

Company : Epson America, Inc

Epson, a global technology leader recognized for innovation, reliability, and quality, has an exciting opportunity for a Technical Sales Support Specialist focused on Professional Display Technology. This role will emphasize pre-sales technical support and solution design for Epson's portfolio of professional display products across the U.S. and Canada. You will collaborate closely with internal stakeholders including Account Managers, Product Management, and Marketing as well as external partners such as AV consultants, resellers, and end users, to ensure successful design, specification, and implementation of Epson display solutions.

Responsibilities :

• Provide pre- and post-sale technical support for Epson's professional display products, including solution design, configuration, and system integration.
• Partner with Commercial Account Managers and Channel Partners to deliver engaging product demonstrations, trainings, and trade show presentations that highlight Epson's technology advantages.
• Support consultant and design communities by providing technical specifications, CAD / Revit resources, and documentation on thermal, electrical, and mounting requirements.
• Develop and deliver technical presentations to educate customers, dealers, and integrators on installation, calibration, and service best practices.
• Assist customers with system design, signal distribution, and control integration across a variety of display applications.
• Collaborate with Product Management to provide field-based technical feedback that supports product enhancement and roadmap development.
• Maintain accurate activity and engagement records within Salesforce CRM.
• Contribute to the creation of technical training content, best practice guides, and enablement resources for both internal and external stakeholders.
• Leverage industry and competitive knowledge to articulate Epson's value proposition in the professional display market.
• Represent Epson at industry events, open houses, and customer demonstrations as a technical subject matter expert.

Requirements :

Employee Benefits :

The starting annual base pay for this role is between USD $100,256 and $131,564. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as : training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Epson America, Inc. is an Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.