Customer Data Analyst Intern

Description

Have you ever thought about those "moments that matter" in your life? Do you want to be a part of making those moments reality for others? Then join the Stuller, Inc. community as our Customer Data Intern ! You'll have the opportunity to demonstrate your talent and build the experience and successful track record you need to advance your career with our dynamic company.

The Customer Care Operations team supports call center excellence by partnering with leadership to optimize staffing, streamline training, and ensure a balance of structure and flexibility. The team drives performance through data-driven planning, ongoing development, and real-time workforce management.

As a Customer Data Analyst Intern, you will complete a project focused on customer data exploration and AI utilization for unstructured data. You will be responsible for building relationships with Customer Care leadership and Logistics Leadership helping them learn how to understand how workforce management and customer feedback play an integral role in planning each of these divisions. You will leverage your analytical mindset and create actionable plans to support the business. You will collaborate with internal leaders who have various needs and find the right balance between structure / consistency and autonomy / flexibility that propels all teams within the organization to deliver the best customer experience in their communications.

Key Responsibilities :

• Explore and learn our systems, including Salesforce, LevelAI, and MicroStrategy.
• Review existing data from daily, weekly, and monthly reporting from the Customer Experience team for customer feedback.
• Analyze our first 6 months of unstructured data and use our new AI tool to develop the topics, sentiment breakdown, and areas of opportunity to the business that will allow for future growth and a better service level.

Basic Qualifications :

This role requires candidates to have work authorization to work in the United States without the need for visa sponsorship, either currently or in the future.