Crew Operations Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Free uniforms
• Opportunity for advancement

About the Role
As a Crew Operations Manager at Window Hero, youll manage lead, coach, and inspire multiple cleaning technicians to deliver 5-star window cleaning and pressure washing services across your territory. You will ensure that jobs are completed to standard, customers' needs are met, and equipment is maintained and in stock. This will include on working on job sites and completing jobs.

Youll be responsible for team productivity, customer satisfaction, and KPI growth, acting as the bridge between the office team and field operations.

If youre a proactive leader who loves building great teams, solving problems, and taking pride in visible results, we want you on our team.

Key Responsibilities
Conduct morning team meetings to review goals, schedules, and KPIs.
On the job with crew.
Lead by example in professionalism, safety, and customer interaction.
Ensure crews are on-time, equipped, and aligned with the daily plan.
Oversee daily and weekly job scheduling for all crews.
Manage time-off requests and ensure adequate coverage.
Communicate promptly with customers about delays or changes.
Track crew productivity, job quality, and customer feedback.
Conduct field inspections and coach team members as needed.
Hold crews accountable for hitting daily and weekly targets.
Respond to all customer calls or texts within 5 minutes when possible.
Maintain all vehicles and equipment in safe, working condition.
Oversee chemical and supply inventory to prevent downtime.
Conduct working interviews and assist with onboarding new technicians.

Key Performance Indicators (KPIs)
Revenue: $3,000 average per tech per week ($600/day)
Customer Reviews: 2 new 5-Star Google reviews per tech per week
Referrals: 1 new customer per tech per week
Quality: Fewer than 1 callback per tech per week
Team Compliance: 75% of technicians meeting KPIs consistently

Consistent KPI achievement over 6+ weeks results in additional performance bonuses.

Compensation & Incentives
Base Pay:
$1,000 per week guaranteed

Weekly Bonuses:
+$50 bonus for each technician hitting $3,750/week
+$50 bonus for earning 5+ new 5-Star reviews in a week

Referral Commission:
10% on initial cleaning from referral-generated jobs

Upsell Bonus:
10% of service plan revenue from manager-signed upsells

Average Total Weekly Compensation: $1,325$1,700+

Requirements
Leadership experience (team or operations management required)
12 years in window cleaning, pressure washing, or similar field preferred
Strong customer service and communication skills
Valid drivers license and clean driving record
Comfortable on ladders and lifting up to 50 lbs
Proficient with Excel, Word, and CRM systems
Strong organization and accountability mindset

Why Window Hero
5-Star company culture built on teamwork and professionalism
Paid training and growth opportunities
Company vehicle and fuel card provided
Free uniforms and high-quality equipment
Regular company events and recognition programs
Opportunities for advancement into regional management

"I started part-time at Window Hero while in college. I worked my way from Crew Member to Crew Leader and now its my full-time career!"
Connor Smith, Window Hero Crew Leader

Join the Window Hero Team
If youre a results-driven leader who values teamwork, excellence, and growth we want to hear from you.

Apply today and become a Hero in your community!