Data Voice Analyst

Job Description

Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight deadlines, and seek assistance when required to ensure a high level of quality of orders being entered.

• Process new and transition orders for Federal agencies, ensuring accuracy and compliance with all federal regulations
• Utilize intake methods such as email, Ebond (Conexus, ETEMs), and Business Center to manage order requests.
• Collaborate with cross-functional teams to ensure seamless order processing from intake to billing, including review of order provisioning and billing setup in the system.
• Maintain up-to-date knowledge of EIS products, process flows, and service level agreements (SLAs).
• Support operational dashboards for order visibility and forecasting to improve predictability and control.
• Ensure all network hardware, core network configurations, and software requirements are accurately captured and assigned.
• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

Other Job Specific Skills