Floor Manager

The team from Tsubaki and OTOTO, a modern izakaya and sake bar in Echo Park, seeks a full-time Floor Manager. Honored with the Bib Gourmand from the Michelin Guide and inclusion in the LA Times 101 Best Restaurants, Tsubaki is an LA-inspired, hospitality-forward izakaya with a strong focus on sake. Our sister restaurant OTOTO, located right next door, boasts one of the largest sake lists in LA and was honored with a James Beard award for the beverage program in 2023. This position will oversee service at both restaurants on a rotating basis.

Our restaurant culture is built around 'omotenashi,' the Japanese sense of hospitality that is all about anticipation and connection with guests. As a neighborhood restaurant, we place great value on our regulars, and strong hospitality skills and ability build relationships with guests is a must. We also apply these values internally, and strive to make sure our staff feels taken care of and respected.

Although sake knowledge is not required, interest in it is a plus! We offer lots of training on this incredible beverage, with lots of opportunity to taste, learn, and help run our program.

QUALIFICATIONS :

We're looking for someone with :

• immense curiosity and love for food and beverage
• excitement for genuine hospitality and service
• excellent communication skills, both in-person and via email
• patience and grace when interacting with guests and staff
• a hands-on work ethic and strong sense of teamwork
• an understanding of restaurant financials, P&L fluency
• the ability to recruit, train, and inspire a team
• a focus on problem-solving
• strong computer and POS literacy (Excel, Toast, Resy, etc)
• at least two years of restaurant management experience in a fast-paced, chef-driven dining environment (or similar)

ROLE EXPECTATIONS

open / close restaurant(s), depending on shift

provide consistent support to hourly team and maintain active participation in service

day-to-day operations, including cash management, menus, reservation oversight, POS maintenance, etc

handle any issues of guest relations with tact and grace

work in conjunction with leadership team to manage restaurant financials and control costs

exemplify good hospitality with the team, with guests, and with vendors

participate in staff education on food, beverage, and hospitality

work collaboratively to ensure continuous improvement in guest experience, service, operational effectiveness, employee retention, and satisfaction

COMPENSATION :

Salary

Full medical benefits after 60 days of employment

An employee discount when you're not working

Paid vacation time.