Receptionist

Job Description

Job Description

Albert & Mackenzie is a well-established and expanding workers' compensation defense law firm with a strong presence across California. Proudly recognized as a Great Place to Work for five consecutive years (2021–2025), the firm has also earned multiple Best Places to Work awards.

The Receptionist plays a vital role at Albert & Mackenzie, as he / she will be the face of the firm both over the phone and in person. As part of the Encino location, this position will also handle various office duties and overflow work as needed.

Primary responsibilities :

• Answer phones, screen calls, and direct callers to the appropriate person
• Ensure that voicemails are checked daily and routed accordingly
• Handle all incoming faxes and e-mails and forward them to the appropriate parties in a timely manner
• Process incoming mail to include stamping, sorting, and scanning
• Update various spreadsheets as required, ensuring accuracy
• Greet all visitors and seat them as needed
• Sign for all incoming packages such as UPS, FedEx, and mail
• Prepare labels for outgoing shipments
• Office supply inventory and ordering
• Assist with any issues in the office, working with vendors or other parties
• Data entry, scanning and filing
• Overflow work from other departments
• Other tasks as assigned

Skills and Experience :

Customer Service : 1 year (Preferred)

Office environment : 1 year (Required)

The ideal candidate for the Receptionist position will be detail-oriented, able to prioritize multiple tasks, and have excellent follow-through. In addition, strong communication skills, both verbal and written, as well as proficiency in Microsoft Office software, especially Outlook, Word, and Excel, are desired. Bilingual (Spanish / English) preferred, and prior experience with the use of a case management system is a plus. This is a fast-paced position interacting with employees at all levels, as well as with clients.

This position is in the Encino office; it cannot be performed remotely.

Job Type : Full-time [8-hour shift; Monday to Friday]

Location : Encino

Salary : From $18.00 - 21.00 per hour

Benefits :

401(k)

Dental Insurance (Voluntary)

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Albert & Mackenzie ensures equal opportunity for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Full-time employees receive a competitive compensation package that features discretionary bonus opportunities and a comprehensive benefits program, including medical, vision, short-term and long-term disability, life insurance, a 401(k) retirement plan, paid time off, and optional dental coverage.

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