Principal Engineer (Post-Purchase)

Job Description

Job Description

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA Denver, CO, and East Providence, RI

We’re making new and exciting things – and we could really do with your help.

We’re making new and exciting things – and we could really do with your help.

MOO’s Post‑purchase domain spans the physical and digital worlds : order orchestration, manufacturing, fulfilment, shipping and customer support tooling. As we scale, we’re consolidating tooling for CS and Ops, improving data visibility across the order journey, integrating new carriers, and increasing throughput in manufacturing while protecting customer experience and margin. You’ll partner closely with Nexus and Forge teams to deliver a coherent, scalable architecture and unblock cross‑team delivery.

We are looking for someone who is able to work 2-3 days a week out of our East Providence office, with potential occasional travel to London to work with our engineering team who are largely based in the UK.

The Role

• Bring deep technical leadership to the Post‑purchase area, owning the end‑to‑end architectural direction and enabling multiple teams to move quickly and efficiently.
• Balance essential scaling of today’s systems with an iterative migration away from legacy components.
• Define contracts, events and guardrails that make our ecosystem observable, resilient and cost‑efficient, and translate operational requirements from Ops and CS into pragmatic platform improvements.
• Work with our engineering team who are based in the UK, while supporting our stakeholders on-site at our manufacturing facility and office in East Providence, Rhode Island.

Responsibilities

About You

Nice To Haves

Outcomes You Will Drive

What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work / life balance.

That’s why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too.

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class

As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.