Customer Success Operations Manager

A company is looking for a Customer Success Operations Manager responsible for driving operational excellence across the Customer Success organization.

Key Responsibilities

Serve as the cross-functional liaison for Customer Success, ensuring representation in various organizational conversations

Analyze trends, risks, and opportunities from customer interactions, and build dashboards for operational performance visibility

Create and maintain internal documentation for Customer Success processes and support the internal operating rhythm

Required Qualifications

BA / BS Degree required

4+ years of experience in Customer Success Operations, Business Operations, or related fields

Experience building dashboards using tools like Looker or Tableau

Strong cross-functional collaboration experience, particularly with Product, Sales, and Delivery

Experience supporting or enabling Customer Success teams in a SaaS environment