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IT Systems Administrator
IT Systems AdministratorTek Ninjas • Palo Alto, California, USA
IT Systems Administrator

IT Systems Administrator

Tek Ninjas • Palo Alto, California, USA
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Title : IT Systems Administrator

Location : Palo Alto CA

Duration : 6 Months

Description

This role is ideal for someone with approximately 3 years of hands-on experience in system administration eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. This position will report to the Director of Global IT and youll play a key role in maintaining our systems supporting our users and assisting in the implementation of new technologies.

Core Responsibilities

Advanced Troubleshooting and Technical Support

  • Serve as an escalation point for the global Service Desk Team providing technical support to end-users for the various enterprise applications supported at Client. (e.g. Microsoft 365 Google Workspace Jamf InTune Okta Zoom Slack).
  • Coordinate repair and recovery efforts for system failures and engage with impacted teams as needed.

Collaboration & Coordination

  • Collaborate with senior system administrators and other IT team members on business critical projects and initiatives.
  • Serve as a point of contact for client FedRAMP systems collaborating closely with the Identity and Access Management team to uphold strict system compliance and ensure seamless business continuity.

    • Executive Support

  • Providing premium and proactive technical assistance to Clients senior leadership executives and their administrative staff.

    • Asset Management and Documentation

  • Collaborate with the Service Desk Team to maintain an accurate inventory of all endpoints documenting hardware and software details.
  • Assist with asset management including tracking inventory of hardware and software.

    • Process Optimization

  • Identify recommend and implement continuous process improvements to enhance support operations and minimize incident occurrences.

    • Knowledge Base Development and Maintenance

  • Create and publish knowledge base articles for complex or novel issues lacking existing documentation.
  • Regularly update existing articles to ensure accuracy and relevance.

    • Qualifications

    Minimum Qualifications

  • Minimum of 3 years of work experience providing front-line IT support or systems administration work.
  • In-depth knowledge of Windows / Android Apple ecosystem of products including Macs iPhones and iPads.
  • Advanced proficiency with standard IT productivity tools and systems (e.g. Microsoft 365 Google Workspace Jamf InTune Okta Zoom Slack).
  • Strong knowledge of IT security best practices and compliance standards.

    • Preferred Qualifications

  • Relevant industry certifications such as ITIL or CompTIA are considered a valuable asset.
  • Excellent troubleshooting skills and the ability to thoroughly resolve issues across various systems supported at Client.
  • Excellent verbal and written communication skills that can work closely with both technical and management teams across the organization.
  • Excellent customer service skills and the ability to be a self starter.
  • Exposure to IT security best practices.

    • Key Skills

    Clerical,Abinitio,Chiller,Application Engineering,ELV,AV

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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