Production Support Engineer

Production support Engineer

Location : Chicago, IL (Onsite)

Job Type : Contract 12+ Months

Key Responsibilities :

• Provide L2 / L3 production support for the Money Transfer System (MTS) during Chicago business hours.
• Monitor system performance, resolve issues, and ensure high availability and reliability of MTS services.
• Lead incident management, troubleshooting, and root cause analysis for system failures, performance degradation, or unexpected behaviors.
• Interface with the Federal Reserve Bank for issue resolution and compliance adherence.
• Work closely with business teams to understand their requirements and resolve functional / system issues efficiently.
• Perform log analysis, debugging, and system health checks to maintain optimal system performance.
• Collaborate with infrastructure, database, and application teams for problem resolution and enhancements.
• Support message queues (MQ), ensuring seamless communication between MTS and external systems.
• Execute and validate database queries (Oracle) to support troubleshooting and incident resolution.
• Document issue resolution, standard operating procedures (SOPs), and best practices for continuous improvement.
• Required Skills & Qualifications :
• Strong experience in MTS (Money Transfer System) Production Support and troubleshooting.
• Hands-on expertise in Unix / Linux administration for system monitoring and script execution.
• Proficiency in Oracle Database (SQL, PL / SQL) for query execution and troubleshooting.
• Experience with IBM MQ or other messaging middleware for secure and reliable data transfer.
• Solid understanding of incident management, root cause analysis, and problem resolution.
• Experience in monitoring batch jobs, transaction failures, and system alerts in a production environment.
• Strong communication and stakeholder management skills, with the ability to work closely with business and technology teams.
• Ability to handle high-pressure production environments and drive quick resolution of critical issues.
• Familiarity with payment systems, banking regulations, and financial transactions is a plus.
• Good to Have :
• Experience with financial transaction processing and Federal Reserve Bank interfaces.
• Knowledge of automation and monitoring tools for system health checks.
• Familiarity with ITIL processes for incident, change, and problem management