Customer Account Partner

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries / territories around the world. To learn more, visit www.sealedair.com .

Job Description

Position Summary :

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Coordinate with the customer, sales, procurement, production and shipping to ensure correct pricing and timely product delivery, ensuring customer satisfaction.

Schedule : Morning

Pay rate : $25.00-$27.00 / hr

Essential Duties and Responsibilities :

• Serve as the lead point of contact for all customer account management matters. Help customers through email, phone or in person in order to provide information about products and services. Receive and process customer orders. Review quotes with manager and / or sales personnel and send quotes to customers. Notify supervisors and other departments of production problems and assist in identifying and correcting these problems, suggesting necessary improvements to work methods or process or assembly adjustments.
• Provide support services to sales team and handle miscellaneous sales calls. Resolve any potential discrepancies with manager and / or sales personnel. Send confirmations and order exceptions to customers.Manages & maintains use of tooling. Tracks, stores and coordinates tooling lifecycles based on used dates.
• Review requirements for raw materials, solicit supplier pricing, and submit purchase orders to vendors. Follow up on past due orders and address any quality concerns with Procurement and the suppliers.Practice personal safety and follow all safety practices and procedures. Comply with all policies, practices and procedures. Report all unsafe activities to management.
• Keep records of customer interactions and transactions. Organize and maintain customer files.
• Check for processing errors and submit invoice adjustments. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Maintain and review computerized records of items purchased, costs, delivery and inventories. Work with customers and sales team to control excess and obsolete inventory.
• Work closely and communicate regularly with several departments including procurement, sales, engineering, logistics, shipping, accounting, production, receiving and drivers. Requires coordinating or leading others in accomplishing work activities.
• Participate in proactive team efforts
• Other duties as assigned

Qualifications

Education :

Requirements :

Physical Requirements :

Benefits and Perks

Disclaimer : This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. Sealed Air participates in the E-Verify Program (US sites only

Requisition id :  53031

Relocation :  No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify,  infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

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