Customer Success Manager (Scale)

Customer Success Manager (Scale)

We're looking for a Customer Success Manager (Scale) who thrives on building outstanding customer experiences at scale. You'll manage a high volume of customers through data-driven programs, ensuring the right level of engagement at the right time. This role blends strategy, analytics, and customer careperfect for someone who loves creating efficient systems, engaging content, and scalable processes that drive adoption and long-term value.

You'll partner closely with Product, Sales, and Customer Education teams to design and deliver programs that maximize client success. If you excel in this role, there's significant potential for growth and advancement as Panoptyc continues to scale.

Responsibilities

• Own the customer lifecycle at scaledriving product adoption, satisfaction, and value realization across a large customer base.
• Leverage analytics to proactively identify risks, surface opportunities, and deliver the right touch at the right time.
• Build and manage scalable customer programswebinars, office hours, optimization calls, and digital content.
• Monitor and report on key success metrics (adoption, retention, NPS, expansion).
• Act as the voice of the customergather insights and share feedback with Product, Sales, and leadership to improve outcomes.
• Collaborate with cross-functional teams to produce high-quality resources that accelerate customer learning and growth.
• Drive initiatives that reduce churn, increase engagement, and position accounts for expansion.
• Contribute as an innovative, collaborative thought partner within the Customer Success team.

Qualifications

Why Join Panoptyc?

Job Details