Lead Receptionist

Job Description

Job Description

Vancouver Veterinary Hospital is seeking an experienced Lead Receptionist to help support our continued growth. Our hospital provides a robust range of services, including General Practice, Internal Medicine, Urgent Care, and Exotic Medicine, plus a strong culture rooted in teamwork, compassion, and professional growth.

We believe great medicine starts with supporting the people who deliver it. Our team enjoys predictable scheduling, protected lunch hours, no overnights, and a culture that prioritizes patient care, education, and work life balance.

Your expertise deserves to be rewarded—and respected. Vancouver Veterinary Hospital offers exceptional compensation, comprehensive benefits, paid CE, PTO, and 401k.

Our team operates with a clear and meaningful mission : to care for our clients, our patients, our community, and each other. We believe in collaborative medicine, supportive teamwork, and recognizing each individual’s contributions to create a truly fulfilling work environment.

If you’re looking for a place where you can learn, grow, and make a lasting impact, we’d love to meet you!

Job Summary

The Lead Receptionist is the hospital's primary point of contact, representing the front desk and serving as the first point of interaction for patients and clients. In addition to assisting clients, this role provides training and support to fellow receptionists. The Lead Receptionist works closely with the Practice Manager, Principal Doctor, and Lead Veterinary Technician to oversee daily operations and ensure the highest standard of care. This position is key in shaping a positive, welcoming experience for both clients and patients, setting a friendly and compassionate tone from the very first interaction. The focus of our reception team members is to convert incoming calls into scheduled appointments, ensuring each interaction is both friendly and productive, fostering client engagement. A proactive approach is needed to manage calls, educate clients, and build relationships that encourage repeat visits and loyalty. Receptionists play a vital role in driving the practice forward by saying "YES" to pets and booking appointments.

Key Responsibilities

Main Accountabilities :

• Greet clients and patients in a positive, welcoming, and friendly manner, creating an enthusiastic and warm environment.
• Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets.
• Convert >

20% of New Client incoming calls to scheduled appointments.

Customer Service Delivery :

Other Responsibilities :

Required Skills and Knowledge

Demonstrated ability to :

Demonstrated experience with / knowledge of :

Able to demonstrate :

Education and Experience

Work Location, Environment, and Physical Requirements

Equal Opportunity Employer – Commitment to Diversity

WellHaven is an Equal Opportunity Employer. WellHaven is committed to complying with all applicable federal, state, and / or local laws prohibiting discrimination based on race, color, creed, religion, national origin, sex (including transgender status), marital status, familial status, status with regard to public assistance, disability, genetic information, sexual orientation, age, military or veteran status, membership or activity in a local human rights commission, or any other status protected by law.

In accordance with federal, state, and local law, WellHaven may provide reasonable accommodation to known physical or mental limitations of applicants during the hiring process and to an otherwise qualified employee with a disability unless the accommodation would impose an undue hardship on WellHaven. For more information, please contact WellHaven HR at HR@wellhaven.com.

Pay Transparency Disclaimer

WellHaven Pet Health provides wage range information in accordance with applicable pay transparency laws. Third-party job boards and recruiting platforms may omit or misrepresent this information when reposting our job requisitions. WellHaven Pet Health is not responsible for any discrepancies in such postings. For the authoritative and most up-to-date wage range information for all positions and locations, please refer exclusively to our official careers page : https : / / wellhaven.com / join -the-team / .