Livevox DeveloperAmerican IT Systems • Plano, Texas, USA
Livevox Developer
American IT Systems • Plano, Texas, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Design blended omnichannel workflows : Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via LiveVox) efficiently from a single user interface. Optimize and maintain applications : Troubleshoot debug and optimize existing scripts and integrations to improve performance enhance call center efficiency and ensure seamless operation of both platforms. Manage NICE CXone features : Work with NICE CXone components including call routing intelligent virtual agents (IVAs) workforce management (WFM) and quality management (QM) tools. Ensure compliance : Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA). Work with cross-functional teams : Collaborate with business analysts solution architects and contact center managers to gather requirements design solutions and ensure successful deployment. Provide technical expertise : Serve as a subject matter expert on both LiveVox and NICE CXone platforms to guide project teams and provide support for technical issues. Create and maintain documentation : Generate detailed technical documentation for developed applications and integrations. Engage in agile processes : Participate in sprint planning daily stand-ups and other agile methodologies to deliver projects in a fast-paced environment
Livevox Developer
Plano TX
Longterm Contract
JD for Livevox Developer :
- Integrate LiveVoxs proactive outreach with NICE CXone : Use APIs and SDKs to integrate LiveVoxs outbound dialing automated messaging and conversational AI features into the NICE CXone platform.
- Develop Studio scripting in NICE inContact : Design and maintain scripts within the NICE inContact Studio to orchestrate omnichannel customer interactions and call flows.
- Create LiveVox Designer scripts : Build and manage custom scripts in LiveVox Designer to manage proactive outreach campaigns.
- Integrate third-party systems : Connect the joint LiveVox-NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g. Salesforce) Snowflake or other enterprise applications.
- Build custom API integrations : Use LiveVox and NICE APIs to create custom applications automations and connections to meet unique business requirements.
Functional and technical responsibilities
Collaboration and support
Key Skills
CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation
Employment Type : Full Time
Experience : years
Vacancy : 1
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Developer • Plano, Texas, USA
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