Customer Solutions Coordinator

Job Opportunity at US Foods

Leverage proprietary US Foods systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the area. The CSC is primarily responsible for Lead Assignments, New Customer Onboarding, and the Save Our Sales process. The CSC works with the Area Director of Sales support, and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams, to ultimately drive new business and reduce customer churn.

Schedule : Monday -Friday, 8AM-5PM

Pay Range : $28-32 per hour, depending on experience

• Essential Duties and Responsibilities
• Coordinates and offers strategic insight to all aspects of Sales - New Customer Onboarding and lead assignment
• Identifies and analyzes at-risk customers, serving as key contact for the Save Our Sales (SOS) process and Net Promoter Score
• Provides area reporting and analysis specific to new business and lost business
• Active participant in Core Team Meetings and Routines
• Audit programs for accurate Sales information
• Administers SOUS and ExpandShare user access
• Other responsibilities as required
• EOE Race / Color / Religion / Sex / Sexual Orientation / Gender Identity / National Origin / Protected Veteran / Disability Status

Travel : None

Internal : Work closely with the Area Director of Sales Support, Area Vice Presidents of National Sales, Area Vice Presidents of Local Sales, Regional Sales Managers, District Sales Managers, with some interaction with TMs, drivers, transportation, revenue management and others.

External : Email and or phone interaction with prospective customers

Education / Training : High School diploma or equivalent required. Bachelor's degree preferred.

Related Experience / Requirements : Applied experience in the collection and analysis of data, as well as formulating plans and activities based on that analysis, preferably in a Sales environment.

Knowledge / Skills / Abilities :

Physical Requirements : Must be able to sit and stand for long periods of time

Compensation depends on relevant experience and / or education, specific skills, function, geographic location, and other factors as applicable by law (for example : state minimum wage thresholds). The expected base rate for this role is between $24 - $33

US Foods is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue.

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.